Live Online Style Video +Live Instructor + Official Course-Book + Hands-on Labs

Performance Management and Benchmarking


  1. 6 months access to videos.
  2. Access via Laptop, Tab, Mobile, and Smart TV.
  3. Certificate of Completion.
  4. Official Course-Book
  5. 220+ Tests Questions (Qubits)

We do not have video for this course. It will take 48 hours to deliver.

You can also purchase an annual plan for USD 999. For one year, all Flexi Videos will be free for you. Buy Annual Plan

Flexi Video

USD 199

Official Course-Book Instructor Hand-outs





USD 199

100% Refund for Flexi Video (Course-Book is non-refundable) if user is not satisfied with the Video and seeks refund within 7 days of purchase.

Download Course Contents
Module 1: Introduction to Performance Management and Benchmarking
  •                Understanding Performance Management
  •                Defining Benchmarking
  •                The Significance of Data-Driven Decision-Making
  •                The Balanced Scorecard Approach
  •                Key Performance Indicators (KPIs)
  •                Performance Appraisal Models (e.g., 360-degree feedback)
  •                Case Study: Implementing the Balanced Scorecard at XYZ Corporation
  •                Establishing Clear Objectives and Goals
  •                Setting SMART Goals
  •                Defining Performance Metrics and Indicators
  • Example: Goal Setting and Metrics at Google
  •                Data Sources for Performance Measurement
  •                Quantitative vs. Qualitative Data
  •                Data Accuracy and Reliability
  •                Example: Collecting Customer Feedback for Performance Assessment
  •                Employee Evaluation Methods
  •                Conducting Effective Performance Reviews
  •                Handling Difficult Conversations
  •                Case Study: Performance Appraisal Process at Microsoft
  •                The Importance of Ongoing Feedback
  •                Feedback Delivery Techniques
  •                Incorporating Feedback into Development Plans
  • Example: Toyota's Continuous Improvement Culture (Kaizen)
  •                Team Performance Measurement
  •                Aligning Team Goals with Organizational Objectives
  •                Organizational Performance Evaluation
  •                Case Study: Team Performance at SpaceX
  • Understanding Benchmarking
  •                Types of Benchmarking (Competitive, Process, Functional)
  •                Selecting Appropriate Benchmarking Partners
  •                Example: Benchmarking Customer Service at Amazon
  •                Steps in the Benchmarking Process
  •                Data Collection and Analysis
  •                Identifying Best Practices
  •                Implementing Improvement Plans
  •                Case Study: Benchmarking Success at Walmart
  •                Defining Relevant KPIs
  •                Tracking and Comparing KPIs
  •                Improving Performance Based on KPIs
  •                Example: KPIs for Retail Sales Benchmarking
  •                Analyzing Competitors' Performance
  •                Gaining Competitive Insights
  •                Implementing Competitive Benchmarking Strategies
  • Case Study: Competitive Benchmarking in the Automotive
  •                Creating a Culture of Performance Excellence
  •                Continuous Learning and Adaptation
  •                Performance Management and Benchmarking for Sustainable Growth
  •                Developing a Performance Management and Benchmarking Strategy

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6 months from the date of delivery.
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It is only for one user.
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Presently, Flexi is only available in English.
It’s a unique subscription plan where customers can avail unlimited Flexi courses within a year.
The subscription plan is valid for 1 year from the date of purchase.
No, this is limited to one user and its non-transferable.

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