Customer Care & Billing: Functionality for Implementers Ed 7
The Oracle Customer Care & Billing: Functionality for Implementers Ed 7 course equips business architects, functional implementers, and system analysts with the skills to configure and maintain CCB systems, addressing the critical industry need for professionals who can streamline customer billing and service operations. With over 60% of utility companies prioritizing digital transformation in customer management, this 10-day training delivers hands-on expertise in business object configuration, rate construction, and financial transaction processing, directly aligning with real-world implementation challenges.
This course prepares learners for the Oracle Utilities Customer Care and Billing 2 Certified Implementation Specialist certification (exam 1Z0-562, $245 USD, 60% passing score), enhancing career advancement in utility IT roles. Koenig Solutions provides official vendor-authorized courseware and 30-day lab access, ensuring mastery of CCB subsystems and a clear path to deployment-ready proficiency.
Training Formats & Pricing
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Course Overview
The Oracle Customer Care & Billing: Functionality for Implementers Ed 7 course is designed for professionals involved in the implementation and configuration of Oracle’s comprehensive customer management solution. This 10-day training program prepares individuals for the Oracle Utilities Customer Care and Billing 2 Certified Implementation Specialist certification, equipping business architects, functional implementers, and system analysts with the skills to configure core CCB components. With over 150 global utilities relying on Oracle CC&B for mission-critical meter-to-cash operations, this course meets high industry demand for certified experts who can manage complex billing infrastructures. Participants will gain hands-on experience configuring business objects, admin tables, and rate structures while understanding how their design decisions impact overall system functionality.
Students engage directly with key Oracle technologies including the Browser User Interface (BUI), Utilities Application Framework (OUAF), Control Central, Data Dictionary, and Application Viewer within a live virtual lab environment. The course includes extensive hands-on labs where learners configure real-world scenarios such as setting up customer accounts, managing service agreements, processing meter reads, and executing batch billing cycles. A central project involves constructing a complete rating engine configuration that integrates usage requests, bill factors, and sub-rates into a functional billing segment. Through these exercises, participants learn to navigate ERDs, maintain business objects, and use algorithms and characteristics to customize system behavior according to specific utility requirements.
This course directly prepares candidates for the Oracle Utilities Customer Care and Billing 2 Essentials exam, a globally recognized credential validating expertise in one of the most widely deployed utility customer management platforms. Certified professionals report average annual salaries between $68,000 and $196,000, depending on location and experience level, reflecting strong market value. Koenig Solutions enhances preparation through Guaranteed-to-Run scheduling and access to official Oracle University courseware, ensuring consistent delivery even with small cohort sizes. Upon completion, graduates are positioned to lead CC&B implementations, optimize billing accuracy, and support digital transformation in utility organizations worldwide.
What You'll Learn
Prerequisites
- Completion of Oracle Utilities Application Framework (OUAF) training is essential for effective system deployment.
- Proficiency in SQL/PLSQL is required for managing customer data and database interactions.
- Working knowledge of Java/J2EE and the Oracle Utilities SDK is necessary for CC&B customization and integration.
- Understanding of service-oriented architecture (SOA) principles is required to enhance system interoperability and scalability.
- Familiarity with entity relationship diagrams (ERD) is necessary to improve database design and data flow comprehension.
- Practical skills in business process modeling are required to ensure streamlined utility customer care operations.
Certification Exam
Everything you need to know about the Customer Care & Billing: Functionality for Implementers Ed 7 certification exam
Course Curriculum
Structured learning with hands-on labs and real-world scenarios
1
Day 1– Mastering Oracle Customer Care & Billing Interface
2
Day 2– Customer and Service Management Essentials
3
Day 3– Routing and Field Operations Proficiency
4
Day 4– Advanced Billing and Rate Configuration
5
Day 5– Financial Transactions and Payment Processing
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Career Outcomes
of Customer Care & Billing: Functionality for Implementers Ed 7 certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the Customer Care & Billing: Functionality for Implementers Ed 7 certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- Oracle CC&B Functional Consultant
- Utilities Implementation Specialist
- Billing Systems Analyst
- Customer Care & Billing Architect
- Oracle Utilities Solution Designer
- CC&B Configuration Lead
Companies Hiring
and 5,000+ organizations worldwide seeking Customer Care & Billing: Functionality for Implementers Ed 7 certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the Customer Care & Billing: Functionality for Implementers Ed 7 training course
Is the certification exam included in the Customer Care & Billing: Functionality for Implementers Ed 7 course fee, and what is the cost of the Oracle exam?
What training formats does Koenig offer for this Oracle course, including Guaranteed-to-Run scheduling?
How long is lab access provided for the Customer Care & Billing: Functionality for Implementers Ed 7 course, and what environment is used?
What is Koenig's rescheduling and cancellation policy for this Oracle Customer Care & Billing training course?
What is the format, number of questions, time limit, and passing score for the Oracle 1Z0-562 certification exam?
How long is the Oracle Utilities Customer Care and Billing 2 certification valid, and what is the renewal process?
What post-training support does Koenig provide after completing the Customer Care & Billing: Functionality for Implementers Ed 7 course?
What are the typical job roles and salary expectations after earning the Oracle Utilities Customer Care and Billing 2 certification?
Are there any prerequisites recommended for attending the Customer Care & Billing: Functionality for Implementers Ed 7 course?
How does formal training with Koenig compare to self-study for preparing for the Oracle 1Z0-562 certification exam?
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