Avaya Aura Communication Manager Fundamentals
The Avaya Aura Communication Manager Fundamentals course equips telecom engineers, network administrators, and Avaya support professionals with essential skills to deploy and manage Avaya Aura® Communication Manager solutions. It addresses the industry demand for certified Avaya professionals—over 80% of enterprise communication upgrades now involve Avaya Aura platforms. You’ll gain hands-on experience in system installation, dial plan configuration, IP phone setup, and messaging integration using official Avaya curriculum.
This course prepares learners for the 61451T Administering Avaya Aura® Communication Manager Specialized Test, required for the ASAC-0038 credential. Koenig offers official vendor-authorized courseware and 30-day lab access, ensuring real-world readiness. Graduates achieve faster certification and improved deployment accuracy in enterprise voice environments.
Training Formats & Pricing
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Course Overview
The Avaya Aura Communication Manager Fundamentals course by Avaya provides foundational training on the core components and architecture of the Avaya Aura Communication Manager (CM) solution, designed for network engineers, unified communications administrators, and contact center technicians. This course prepares learners for the Avaya Aura Core Components Implement (ACIS-71201T) certification exam, a key credential for professionals deploying enterprise-grade IP telephony systems. Ideal for Avaya associates, partners, and enterprise IT staff, the training supports roles critical to maintaining modern VoIP infrastructures. With Avaya powering over 40,000 users on a single system and holding a top-three position in the global contact center market, demand for certified professionals remains strong across enterprise, government, and healthcare sectors.
Students engage with key Avaya technologies including Avaya Aura Communication Manager Messaging (CMM), Secure Access Link (SAL), Avaya Site Administration (ASA), System Manager, and Communication Manager software running on Avaya Solutions Platform. The hands-on lab environment uses Avaya’s Solution Templates deployed via System Platform, allowing learners to install and configure Communication Manager on virtualized servers such as the S8300D. Participants perform real-world tasks like configuring IP phones and soft clients, setting up dial plans and feature access codes, creating call coverage paths to voice mailboxes, and applying service packs. A key lab project involves building a fully functional CM instance with integrated messaging, where students add subscribers and validate call routing across network regions using SAT and ASA tools.
This course directly prepares candidates for the ACIS-71201T certification, which is recognized across industries for validating implementation skills in Avaya’s ecosystem. Certified professionals report salary ranges from $85,000 to over $115,000 annually, with roles like Avaya VoIP Network Engineer commanding up to $160,600 in enterprise environments. Koenig Solutions enhances this training with Guaranteed-to-Run scheduling, official Avaya courseware, and access to expert instructors with real-world deployment experience. Completing the Avaya Aura Communication Manager Fundamentals course equips IT professionals to lead communication system implementations, troubleshoot complex VoIP environments, and advance into senior unified communications or solutions architect roles.
What You'll Learn
Skills You'll Gain
Prerequisites
- Completion of the Avaya Aura Core Components Overview training module
- Working knowledge of IP telephony and VoIP fundamentals aligned with ACIS certification requirements
- Proficiency in TCP/IP, DNS, and DHCP networking protocols
- Foundational understanding of Avaya Aura solution architecture
- Experience with web-based administration interfaces for system configuration
- Understanding of telephony features including dial plans, call coverage, and voice messaging
- Basic knowledge of server virtualization and operating system management
- Access to an Avaya Aura System Manager SMGR lab environment for hands-on exercises
- Verify your readiness for this course by completing the self-assessment at https://www.avaya-learning.com/self-assessment
Certification Exam
Everything you need to know about the Avaya Aura Communication Manager Fundamentals certification exam
Course Curriculum
Structured learning with hands-on labs and real-world scenarios
1
Day 1– Avaya Aura 8.x Solution Overview
2
Day 2– System Configuration and Endpoints
3
Day 3– Call Features and User Administration
4
Day 4– Call Treatment and Group Features
5
Day 5– Maintenance and System Support
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Career Outcomes
of Avaya Aura Communication Manager Fundamentals certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the Avaya Aura Communication Manager Fundamentals certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- Avaya Aura Communication Manager Administrator
- Unified Communications Specialist
- Voice Network Engineer
- Telephony Systems Analyst
- PBX Administrator
Companies Hiring
and 5,000+ organizations worldwide seeking Avaya Aura Communication Manager Fundamentals certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the Avaya Aura Communication Manager Fundamentals training course
Is the Avaya Aura Communication Manager Fundamentals certification exam included in the training, and what is the cost?
What training formats are offered for Avaya Aura Communication Manager Fundamentals, and does Koenig provide Guaranteed-to-Run scheduling?
How long is lab access provided for Avaya Aura Communication Manager Fundamentals, and what type of lab environment is used?
What is Koenig's rescheduling and cancellation policy for the Avaya Aura Communication Manager Fundamentals course?
What is the exam format, number of questions, passing score, and time limit for the Avaya Aura Communication Manager Fundamentals certification?
How long is the Avaya Aura Communication Manager Fundamentals certification valid, and what is the renewal process?
What post-training support does Koenig provide after completing the Avaya Aura Communication Manager Fundamentals course?
What are the prerequisites or recommended experience for taking the Avaya Aura Communication Manager Fundamentals course?
What is the average salary impact or career advancement potential after earning the Avaya Aura Communication Manager Fundamentals certification?
How does instructor-led training for Avaya Aura Communication Manager Fundamentals compare to self-study in terms of success rate and time investment?
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