Reporting Cisco Contact Center Enterprise (CCER) v1.0 Course Overview

The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course is designed to provide learners with a comprehensive understanding of the Cisco Unified Intelligence Center (CUIC) and its functions within a Cisco Contact Center Enterprise environment. It focuses on the foundational aspects of CUIC, Deployment models, administration, operations, and the creation of Custom reports and dashboards.

Through the course, participants will delve into CUIC basics, understanding its role in reporting and data presentation for contact centers. They'll explore various Deployment models to fit different business needs. The course also covers the Operations Console (OAMP) for system administration, including admin user management.

Learners will further investigate the attributes of CUIC, including Stock reporting and Dashboard features, which are essential for real-time data visualization. They'll gain practical skills in creating views and building Report definitions to tailor reports to specific requirements.

The lab outline provides hands-on experience, allowing participants to explore the CUIC OAMP, work with stock reports and dashboards, understand Value lists, Collections, and Groups, edit report views, and create Custom reports, enhancing their ability to make data-driven decisions in a contact center environment.