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We're here to help you find itThe Reporting Cisco Contact Center Enterprise (CCER) v1.0 course is designed to provide learners with a comprehensive understanding of the Cisco Unified Intelligence Center (CUIC) and its functions within a Cisco Contact Center Enterprise environment. It focuses on the foundational aspects of CUIC, Deployment models, administration, operations, and the creation of Custom reports and dashboards.
Through the course, participants will delve into CUIC basics, understanding its role in reporting and data presentation for contact centers. They'll explore various Deployment models to fit different business needs. The course also covers the Operations Console (OAMP) for system administration, including admin user management.
Learners will further investigate the attributes of CUIC, including Stock reporting and Dashboard features, which are essential for real-time data visualization. They'll gain practical skills in creating views and building Report definitions to tailor reports to specific requirements.
The lab outline provides hands-on experience, allowing participants to explore the CUIC OAMP, work with stock reports and dashboards, understand Value lists, Collections, and Groups, edit report views, and create Custom reports, enhancing their ability to make data-driven decisions in a contact center environment.
Disclaimer- Koenig is a Cisco Learning partner who is authorized to deliver all Cisco courses to customers residing in India, Australia, New Zealand, Singapore, Malaysia, Bangladesh, Bhutan, Maldives, Nepal.
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Cisco Learning Credits : 20
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♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
To ensure that students can successfully undertake training in the Reporting Cisco Contact Center Enterprise (CCER) v1.0 course, the following minimum prerequisites are recommended:
These prerequisites will help learners effectively grasp the course material and participate in the hands-on lab exercises.
The CCER v1.0 course offers comprehensive training on Cisco Unified Intelligence Center, tailored for professionals managing contact center reporting.
Target Audience for Reporting Cisco Contact Center Enterprise (CCER) v1.0:
The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides comprehensive training on Cisco Unified Intelligence Center (CUIC), focusing on report customization, deployment, and administration to optimize contact center operations.
