Avaya Aura Communications Applications Support & Troubleshooting Certified Course V10 (ACSS)
The Avaya Aura Communications Applications Support & Troubleshooting Certified Course V10 (ACSS) equips network support engineers and communications specialists with advanced skills to diagnose and resolve complex issues in Avaya Aura environments. Designed for professionals with at least two years of Avaya support experience, it addresses the critical industry need for certified experts—over 70% of enterprises report requiring certified Avaya technicians to reduce system downtime. Learners gain mastery in troubleshooting configuration, integration, and administration challenges across Avaya’s enterprise communication suite.
This course prepares candidates for the Avaya Certified Support Specialist (ACSS – 7230) certification exam. Koenig Solutions delivers official Avaya-authorized courseware with 30-day lab access, enabling hands-on practice with real-world scenarios. Graduates gain recognized expertise to advance into senior support roles and improve organizational communication reliability.
Training Formats & Pricing
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Course Overview
The Avaya Aura Communications Applications Support & Troubleshooting Certified Course V10 (ACSS) by Avaya is designed for IT professionals aiming to master the support and troubleshooting of Avaya’s enterprise communications ecosystem. Specifically aligned with the ACSS – 7230 certification, this course targets roles such as Unified Communications Engineer, Communications Systems Analyst, and Avaya Support Specialist. Candidates typically have two to four years of experience in Avaya environments and are responsible for maintaining, configuring, and resolving complex issues in live deployments. With over 90% of Fortune 100 companies relying on Avaya infrastructure, demand for certified support specialists remains strong across enterprise IT sectors, ensuring high employability for qualified professionals.
This course delivers intensive hands-on training in core Avaya technologies including Avaya Breeze, Avaya Aura Presence Services, Application Enablement Services (AES), Avaya Session Border Controller for Enterprise (SBCE), Avaya Aura Messaging, and Branch Survivability. Through a structured 40-hour virtual lab environment, students configure and troubleshoot real-world scenarios such as SIP trunking, remote worker connectivity, TLS certificate management, and multimedia messaging integration. A culminating lab activity challenges learners to diagnose and resolve multi-layered communication failures using call flow analysis and Avaya’s native diagnostic tools, simulating actual enterprise support incidents. The lab environment mirrors production-grade Avaya deployments, ensuring practical readiness for day-two administration and fault isolation.
Earning the Avaya Aura Communications Applications Support & Troubleshooting Certified Course V10 (ACSS) credential validates advanced technical proficiency recognized across global enterprises. Certified professionals report average annual salaries between $72,000 and $98,000 in the U.S., with strong career progression into senior network architect or solutions consultant roles. Koenig Solutions enhances this path with Guaranteed-to-Run scheduling, 1-on-1 instructor access, and official Avaya courseware, ensuring personalized, exam-focused preparation. Graduates emerge fully prepared for the 72300X Avaya Aura Communication Applications Support Exam and equipped to lead communications support in complex, mission-critical environments.
What You'll Learn
Skills You'll Gain
Prerequisites
- Proficiency in Linux CLI (CentOS/RHEL) for system navigation and log analysis
- Completion of the Avaya Aura® Communication Applications Support & Troubleshooting Certified Course V10 (ACSS) or equivalent training that includes hands-on lab experience with Avaya Aura 10.x components
- Completion of the Avaya Aura® Core Components Support & Troubleshooting course or an equivalent program
- Working knowledge of SIP (Session Initiation Protocol) and its importance in Avaya Aura® 10.x integrations
- Understanding of VoIP (Voice over IP) technologies and call flow fundamentals relevant to Avaya Aura® 10.x systems
- Experience with Avaya Aura® System Manager and Communication Manager administration for effective troubleshooting
Certification Exam
Everything you need to know about the Avaya Aura Communications Applications Support & Troubleshooting Certified Course V10 (ACSS) certification exam
Course Curriculum
Structured learning with hands-on labs and real-world scenarios
1
Day 1– Lab Familiarization and Core Components Overview
2
Day 2– Session Border Controller Configuration
3
Day 3– Application Enablement and Survivability
4
Day 4– Troubleshooting Tools and Techniques
5
Day 5– Advanced Troubleshooting and Call Flows
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Career Outcomes
of Avaya Aura Communications Applications Support & Troubleshooting Certified Course V10 (ACSS) certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the Avaya Aura Communications Applications Support & Troubleshooting Certified Course V10 (ACSS) certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- Avaya Aura Communications Applications Support & Troubleshooting Certified Course V10 (ACSS) Engineer
- Communications Applications Troubleshooting Specialist
- UC Support Engineer
- Avaya Certified Technical Support Engineer
- Voice Systems Administrator
- Network Support Specialist (Avaya Aura)
Companies Hiring
and 5,000+ organizations worldwide seeking Avaya Aura Communications Applications Support & Troubleshooting Certified Course V10 (ACSS) certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
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“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
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“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
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“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
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“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
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“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
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“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
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“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the Avaya Aura Communications Applications Support & Troubleshooting Certified Course V10 (ACSS) training course
Is the Avaya Aura Communications Applications Support & Troubleshooting Certified Course V10 (ACSS) exam included in the fee?
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How long is lab access for the Avaya Aura Communications Applications Support & Troubleshooting Certified Course V10 (ACSS) and what environment is used?
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How long is the Avaya Aura Communications Applications Support & Troubleshooting Certified Course V10 (ACSS) valid, and what is the renewal process?
What post-training support does Koenig provide after the Avaya Aura Communications Applications Support & Troubleshooting Certified Course V10 (ACSS)?
What are the prerequisites for the Avaya Aura Communications Applications Support & Troubleshooting Certified Course V10 (ACSS)?
What is the salary impact or career benefit of the Avaya Aura Communications Applications Support & Troubleshooting Certified Course V10 (ACSS)?
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