SDWOTS: Cisco SD-WAN Operations, Troubleshooting, and Best Practices Course Overview

SDWOTS: Cisco SD-WAN Operations, Troubleshooting, and Best Practices Course Overview

The SDWOTS: Cisco SD-WAN Operations, Troubleshooting, and Best Practices course is a comprehensive program that delves into the intricacies of deploying and maintaining a Cisco SD-WAN solution. It begins with a high-level introduction to Cisco SD-WAN deployment models, the application-level solutions, high availability, scalability, and associated benefits. As learners progress through the modules, they gain insights into orchestration with vSmart Controller and vBond Orchestrator, site architecture, and zero touch provisioning with the Plug and Play Connect Portal.

The course focuses on operational best practices, application monitoring with vManage and vAnalytics, and an extensive look at troubleshooting methods for both control plane and data plane issues. Additionally, it covers application-aware routing and interface troubleshooting. For those managing network operations, the course provides guidance on maintaining network health and security, including certificate troubleshooting.

By completing this course, learners will be equipped with the skills necessary to optimize, troubleshoot, and ensure the smooth operation of a Cisco SD-WAN environment, ultimately enhancing network performance and security. The practical approach to learning will help in understanding real-world scenarios, making the course valuable for network professionals seeking to elevate their expertise in managing SD-WAN solutions.

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Course Prerequisites

To ensure the best learning experience and success in the SDWOTS: Cisco SD-WAN Operations, Troubleshooting, and Best Practices course, candidates should meet the following minimum prerequisites:


  • Basic understanding of networking protocols (such as TCP/IP, UDP, ICMP) and routing protocols (such as OSPF, EIGRP, and BGP).
  • Familiarity with Wide Area Network (WAN) design and connectivity options.
  • Knowledge of traditional routing, switching, and networking concepts.
  • Experience with network administration or network engineering roles is beneficial.
  • Awareness of virtualization fundamentals and how virtual machines operate.
  • Understanding of security concepts, including firewalls, encryption, and secure architecture.
  • Previous experience with Cisco IOS XE and Cisco IOS XR software configuration is helpful.
  • Familiarity with command-line interface (CLI) commands for Cisco routers and switches.
  • Basic knowledge of cloud computing concepts and services is advantageous.

These prerequisites are designed to provide a solid foundation for the comprehensive topics covered in the course, enabling learners to effectively absorb and apply the skills related to Cisco SD-WAN solutions.


Target Audience for SDWOTS: Cisco SD-WAN Operations, Troubleshooting, and Best Practices

The SDWOTS course offers in-depth training on Cisco SD-WAN solutions, targeting IT professionals involved in network design, management, and troubleshooting.


  • Network Engineers and Architects
  • Systems Engineers
  • Network Managers and Administrators
  • Technical Support Personnel
  • IT Professionals seeking Cisco SD-WAN knowledge
  • Network Operations Specialists
  • Network Security Professionals
  • Infrastructure Engineers with a focus on WAN
  • Professionals preparing for Cisco certification exams


Learning Objectives - What you will Learn in this SDWOTS: Cisco SD-WAN Operations, Troubleshooting, and Best Practices?

Introduction to Learning Outcomes

Gain comprehensive skills in Cisco SD-WAN deployment, operations, and troubleshooting, while learning best practices for network resilience, scalability, and security.

Learning Objectives and Outcomes

  • Understand Cisco SD-WAN deployment models and articulate the benefits of application-level SD-WAN solutions.
  • Learn to orchestrate the SD-WAN environment using vSmart Controller and vBond Orchestrator, ensuring controller resiliency.
  • Master site capabilities and deployment models, including upgrading ISR routers to support SD-WAN.
  • Implement Zero Touch Provisioning using Cisco Plug and Play Connect Portal and understand the ZTP automatic authentication process.
  • Explore SD-WAN features such as OMP, circuit aggregation, secure connectivity, application discovery, and dynamic path selection.
  • Apply best practices for configuration, troubleshooting, and disaster recovery in SD-WAN operations.
  • Utilize tools like vManage and vAnalytics for application monitoring and performance tracking.
  • Develop troubleshooting skills for addressing issues in remote access, LAN/WAN interfaces, and control connections.
  • Diagnose and resolve routing and data plane issues, leveraging BFD sessions, Cflowd, and DPI information.
  • Maintain Viptela devices effectively, including decommissioning, migrations, reboots, and troubleshooting with Viptela support.