Jira Software & JSM Administration with Confluence
Master Jira Software & JSM Administration with Confluence to solve critical gaps in service desk efficiency and cross-team collaboration. This course empowers Jira administrators, service desk managers, and IT operations leads with hands-on skills in workflow automation, permission schemes, and Confluence integration, addressing the 30-35% of Jira Administration for Cloud exam topics focused on product and project access. With over 65,000 organizations using Jira Service Management, mastering these tools is essential for modern IT teams.
Prepare for the Atlassian Certified Professional - Jira Administration for Cloud (ACP-120) exam with Koenig’s Guaranteed-to-Run training and 30-day lab access. Gain vendor-authorized expertise to streamline service delivery, automate incident management, and advance into roles like Senior Jira Administrator or ITSM Consultant with proven cloud administration skills.
Training Formats & Pricing
100% Happiness Guarantee · Free Rescheduling · Secure Payment
Course Overview
The Atlassian Jira Software & JSM Administration with Confluence course is designed for IT professionals, DevOps engineers, and service desk administrators seeking to master end-to-end administration of Atlassian’s leading project and service management platforms. This comprehensive training prepares candidates for the Atlassian Certified Professional - Jira Administration for Cloud (ACP-120) certification, a credential increasingly required by enterprises adopting cloud-first strategies. Target roles include Jira Administrator, Atlassian Systems Engineer, and IT Service Management Analyst. With over 300,000 organizations worldwide using Jira and more than 80% of Fortune 500 companies relying on Atlassian tools, demand for certified administrators continues to grow across agile and ITSM environments.
Participants engage with core Atlassian products including Jira Software Cloud, Jira Service Management (JSM), and Confluence, mastering configuration, integration, and automation workflows. The hands-on lab environment uses real-time Jira Cloud trial instances where students build fully functional service projects, configure SLAs and request types, design customer portals, and implement automated incident response workflows. A key project involves integrating Confluence knowledge bases with JSM to enable self-service support, using macros and dynamic issue embedding to create living documentation. Learners also customize permission schemes, notification rules, and agile boards while applying best practices in security, governance, and change control across team-managed and company-managed projects.
This course directly supports career advancement toward the globally recognized ACP-120 certification, which validates expertise in modern cloud-based Jira administration. Certified professionals command median total pay of $156,021 per year in the U.S., with senior roles reaching up to $214,212. Koenig Solutions enhances this learning path with Guaranteed-to-Run scheduling, official Atlassian courseware, and expert-led instruction that emphasizes real-world deployment scenarios. Graduates are equipped to lead Jira implementations, optimize service delivery pipelines, and transition into strategic roles such as Atlassian Architect or DevOps Project Manager, positioning themselves at the forefront of enterprise agility and digital transformation initiatives.
What You'll Learn
Prerequisites
- Basic understanding of project management concepts is recommended before starting the Jira Software & JSM Administration with Confluence course by Atlassian.
- Familiarity with Agile methodologies and terminology such as sprints, backlogs, and epics will help learners grasp key concepts more quickly.
- Experience navigating cloud-based applications and web interfaces ensures smoother hands-on practice with Jira Cloud and Confluence.
- Ability to create and manage user accounts and groups in collaborative software environments is essential for effective Jira and JSM administration.
- Hands-on experience with issue tracking or ticketing systems like Jira, ServiceNow, or Zendesk enhances understanding of ticket workflows.
- Access to a Jira Cloud trial account is necessary for completing lab exercises and gaining practical skills.
- This foundational knowledge ensures participants can maximize their learning and certification success in Jira Software & JSM Administration with Confluence by Atlassian.
Certification Exam
Everything you need to know about the Jira Software & JSM Administration with Confluence certification exam
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Career Outcomes
of Jira Software & JSM Administration with Confluence certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the Jira Software & JSM Administration with Confluence certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- Jira Administrator
- Atlassian Administrator
- Jira Systems Administrator
- Confluence Administrator
- Jira Service Management Administrator
- Atlassian Platform Administrator
Companies Hiring
and 5,000+ organizations worldwide seeking Jira Software & JSM Administration with Confluence certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
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“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
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“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
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AZ-305 Expert ✓ Verified -
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100+ Learners Trained ✓ Verified -
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“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
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“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
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“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
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“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the Jira Software & JSM Administration with Confluence training course
Is the certification exam included in the Jira Software & JSM Administration with Confluence course, and what is the cost if purchased separately?
What training formats are available for the Jira Software & JSM Administration with Confluence course, and does Koenig offer Guaranteed-to-Run schedules?
How long is lab access provided for the Jira Software & JSM Administration with Confluence course, and what type of environment is used?
What is Koenig Solutions' rescheduling and cancellation policy for the Jira Software & JSM Administration with Confluence course?
What is the format, number of questions, passing score, and time limit for the Jira Administration for Cloud certification exam?
How long is the Atlassian Jira certification valid, and what is the renewal process and cost?
What post-training support does Koenig provide after completing the Jira Software & JSM Administration with Confluence course?
Are there any prerequisites or recommended experience levels for enrolling in the Jira Software & JSM Administration with Confluence course?
What career benefits and salary impact can professionals expect after earning the Jira Software & JSM Administration with Confluence certification?
How does instructor-led training from Koenig compare to self-study for preparing for the Jira Software & JSM Administration with Confluence certification?
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