EXIN IT Service Management Foundation based on ISO/IEC 20000:2018
The EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 certification validates foundational knowledge of IT service management (ITSM) principles and the service management system (SMS) framework. Designed for IT consultants, service designers, team leaders, and audit managers, it addresses the critical need to align IT services with business outcomes using ISO/IEC 20000-1:2018 standards. With over 15,000 professionals certified globally, this credential builds competence in service lifecycle processes, ensuring organizations deliver consistent, high-quality IT services.
This course prepares learners for the official EXIN IT Service Management Foundation exam, featuring 40 multiple-choice questions with a 65% passing score. Koenig Solutions delivers vendor-authorized courseware and 30-day lab access, ensuring hands-on mastery. Certification enhances credibility and opens pathways to advanced ITSM roles in service delivery and process improvement.
Training Formats & Pricing
100% Happiness Guarantee · Free Rescheduling · Secure Payment
Course Overview
The EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 is a comprehensive certification program designed to equip professionals with foundational knowledge of IT service management (ITSM) aligned with the internationally recognized ISO/IEC 20000-1:2018 standard. This course prepares candidates for the EXIN IT Service Management Foundation exam, validating their understanding of service management systems (SMS), core ITSM processes, and continual improvement principles. It is ideal for IT managers, service desk supervisors, and team leaders responsible for maintaining service quality and compliance within IT organizations. With over 70% of Fortune 500 companies adopting ISO/IEC 20000 frameworks to standardize service delivery, this certification addresses a growing industry demand for professionals skilled in structured, process-driven IT service management.
Participants in the EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 course engage with key components of the service lifecycle, including service catalog management, incident management, change management, service level management, supplier management, and information security management. While the course is conceptually focused and does not involve traditional hands-on labs using platforms like AWS or Azure, it includes interactive case studies and process simulation exercises where learners configure service management workflows, define service level agreements (SLAs), and map real-world scenarios to ISO/IEC 20000-1:2018 requirements. A key project involves designing a simplified SMS framework for a mid-sized organization, integrating risk assessment, documentation practices, and process controls to meet compliance standards.
This course prepares candidates for the globally recognized EXIN IT Service Management Foundation certification, which is accredited under ISO/IEC 17024 and respected by IT organizations worldwide for validating core competencies in standardized service delivery. Certified professionals report an average salary increase of 15–20% in service management roles, with positions such as ITSM Analyst, Compliance Officer, and Service Delivery Manager in high demand. Koenig Solutions enhances this learning experience with official EXIN courseware, Guaranteed-to-Run batches, and access to expert instructors for 1-on-1 mentoring. Earning the EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 certification positions professionals to contribute effectively to IT service improvement initiatives and advance toward leadership roles in service management.
What You'll Learn
Skills You'll Gain
Prerequisites
- Basic knowledge of IT service management (ITSM) concepts and terminology to succeed in the EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 course
- Familiarity with the structure and purpose of the ISO/IEC 20000-1:2018 standard helps learners grasp global best practices in IT service management
- Understanding of service management system (SMS) components and their role in delivering high-quality IT services is essential for certification in EXIN IT Service Management Foundation based on ISO/IEC 20000:2018
- Awareness of key ITSM processes such as incident management, change management, and service level management enables learners to improve service delivery and meet organizational goals
- Knowledge of continual improvement principles as applied to IT services empowers professionals to enhance efficiency and customer satisfaction
- Experience in an IT operations or support environment involving documentation, risk assessment, and service requirements prepares candidates for the certification exam and real-world application
Certification Exam
Everything you need to know about the EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 certification exam
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Career Outcomes
of EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- IT Service Manager
- Service Desk Manager
- IT Consultant
- Compliance Manager
- Service Delivery Manager
- IT Auditor
Companies Hiring
and 5,000+ organizations worldwide seeking EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 training course
Is the EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 exam included in the course fee?
What training formats are available for the EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 course?
How long is lab access provided for the EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 training?
What is Koenig's rescheduling and cancellation policy for the EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 course?
What is the format of the EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 exam?
How long is the EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 certification valid?
What post-training support does Koenig offer for the EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 course?
Are there prerequisites for the EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 certification?
What career impact follows the EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 certification?
How does Koenig's training compare to self-study for the EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 exam?
Still have questions?
Chat with a Training Advisor →Resources
Learn more about EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 before you enroll
Happiness Guarantee
We are so confident in the quality of our training that we offer a full money-back guarantee. Not satisfied? Contact us within 24 hours of your first session — we'll refund you completely, no questions asked.