Flexi is a Video Recording of Live Online + Official Courseware + Hands-on Labs

Live Online
+
On Demand
=
Flexi

CCEFIN: Finesse Operations for Cisco Contact Center

Includes:

  1. Power Packed 04 Hours (Edited from 24 hours of Live Training)
  2. 10+ Tests Questions (Qubits42)
  3. 6 months access to recordings.
  4. Access via Laptop, Tab, Mobile, and Smart TV.
  5. Certificate of completion.
  6. Official Courseware
  7. Hands-on labs
CCEFIN: Finesse Operations for Cisco Contact Center is a Rare course. Hence priced at $199. Other Flexis are for $99.
You can also purchase an annual plan for USD 999. For one year, all Flexi Videos will be free for you. Buy Annual Plan

You will get access to Flexi Video instantly.

Flexi Video

USD 199

Official Courseware

N/A

Hands-On-Labs

NA

Total

USD 199

100% Refund for Flexi Video (courseware is non-refundable) if user is not satisfied with the Video and seeks refund within 30 days of purchase.

Download Course Contents
Module 1: Finesse Overview
  • Finesse Basics
  • Finesse Architecture
  • Finesse Failover
  • Finesse Out of the Box
  • Administration Interface Tour
  • Phone Books
  • Screen Pops
  • Reason Codes
  • Wrap up Codes
  • Desktop Layouts
  • Workflows
  • Dashboards vs Reports
  • Customizing a Report to add to Finesse
  • Setting Permissions on a Customized Report
  • Limitations of Live Data Reports in 12.0
  • Permalinks and how they are used to add a report to Finesse
  • Gadgets Overview
  • Cisco Sample Gadgets
  • Uploading Gadgets to the Finesse Server
  • Adding Gadgets to the Desktop Layout
  • The Finesse REST API
  • The Finesse REST API Structure
  • Using the Finesse API from the CLI
  • Adding API Elements to a Web Site
  • Examples of Third-Party Apps (2Ring?)
  • Troubleshooting Finesse Server
  • Collecting Trace Files
  • Finesse Errors
  • Introduction to Finesse Agent and Supervisor Interfaces
  • Cisco Finesse Admin Basics
  • Layout Lab
  • Workflows
  • Adding a Live Data Report to Cisco Finesse
  • Loading 3rd Party Custom Gadgets
  • Using the REST API
  • Integrating Task Routing into a Web Interface
  • 3rd Party Tour
  • Troubleshooting Finesse

Learn more about Koenig. Download Presentation Buy Other Flexi

FAQ's

Yes, you can pay from this web page.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
You will be provided access to LET ( Learning Enhancement Tool), where you will get the links to access all your purchases.
Flexi video for the new version will be provided free of cost.
6 months from the date of delivery.
Yes, you do. Flexi Videos do not include Courseware or Labs.
Yes, contact us for corporate packages.
Yes, c/w and Lab are not included in the annual plan. All Flexi videos are included.
It is only for one user.
Videos can only be streamed and not downloaded.
We do not track the pass rate of Flexi students. However, we trust it will be lower than for Live Online.
Presently, Flexi is only available in English.
It’s a unique subscription plan where customers can avail unlimited Flexi courses within a year.
The subscription plan is valid for 1 year from the date of purchase.
No, this is limited to one user and its non-transferable.

Q8. Do your Flexi courses count for Cisco Continuing Education(CE) credit?

A. No, unfortunately they do not.

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