Live Online Style Video +Live Instructor + Official Course-Book + Hands-on Labs

ServiceNow - Customer Service Management (CSM) Implementation


  1. 6 months access to videos.
  2. Access via Laptop, Tab, Mobile, and Smart TV.
  3. Certificate of Completion.

We do not have video for this course. It will take 48 hours to deliver.

You can also purchase an annual plan for USD 999. For one year, all Flexi Videos will be free for you. Buy Annual Plan

Flexi Video

USD 199

Official Course-Book





USD 199

100% Refund for Flexi Video (Course-Book is non-refundable) if user is not satisfied with the Video and seeks refund within 7 days of purchase.

Download Course Contents
Module 1: Implementing Customer Service Operations
  • Objectives
  • Check knowledge of CSM Basics
  • Learn when and why to use case types
  • Investigate assignment workbench and advanced work assignment
  • Introduce predictive intelligence
  • Labs
  • Objectives
  • Configure the customer portals
  • Investigate knowledge management
  • Introduce walk-up experience for customer service
  • Learn how field service management interactions with CSM
  • Labs
  • Objectives
  • Introduce Now Create
  • Explore implementation basics and recognize the importance of Organizational Change Management (OCM)
  • Discuss workshop strategy, requirements gathering, and implementation best practices including integrations and data migration
  • Labs
  • Objectives
  • Performance best practices and reporting
  • Learn how to use performance analytics to manage CSM
  • CSM reporting
  • Improving knowledge performance through search analysis
  • Labs

Learn more about Koenig. Download Presentation Buy Other Flexi


Yes, you can pay from this web page.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
You will be provided access to LET ( Learning Enhancement Tool), where you will get the links to access all your purchases.
Flexi video for the new version will be provided free of cost.
6 months from the date of delivery.
Yes, contact us for corporate packages.
Yes, Course-Book and Lab are not included in the annual plan. All Flexi videos are included.
It is only for one user.
Videos can only be streamed and not downloaded.
We do not track the pass rate of Flexi students. However, we trust it will be lower than for Live Online.
Presently, Flexi is only available in English.
It’s a unique subscription plan where customers can avail unlimited Flexi courses within a year.
The subscription plan is valid for 1 year from the date of purchase.
No, this is limited to one user and its non-transferable.

Feedbacks from Clients