FLEXI - SELF PACED TRAINING RE-IMAGINED

Do you Need Live Online Training? Do you not have Time for Live Online? Do you Want to Start Immediately? Koenig's Flexi can help You.

Flexi is a Video Recording of Live Online + Official Courseware + Hands-On-Labs + Qubits Test

Flexi is a Unique Union of Live Online and On-Demand Learning Options.
Live Online
+
On Demand
=
Flexi

AUCCE2-Administering Cisco Unified Contact Center Enterprise, Part 2 v2.0

Includes 30+ Tests Questions (Qubits42)
Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
  • Introducing UCCE
  • Unified CCE Architecture and Components
  • UCCE Terms, Routing and Additional Components
  • Accessing UCCE Tools
  • Configuration Manager and Script Editor Review
  • CTI Review
  • Agent Skill Review
  • Microapps and Media File Review
  • Precision Routing Review
  • Transfers and RONA Review
  • Mobile Agent
  • Advanced Scripting and Routing
  • ICM Scripting Variables, Expressions, Formulas and Functions
  • Creating an Administrative Script for Time of Day Routing
  • Creating Feature Control Sets and Users
  • Silent Monitoring and Recording
  • Basic VXML Functionality
  • Installing and Configuring VXML Solution
  • Basic VXML SQL Database Lookup
  • Exploring Courtesy Callback
  • Agent Greeting
  • Outbound Option
  • Configuring Outbound Option for Agent and IVR Campaigns
  • Supporting UCCE
  • Diagnostic Framework Suite
  • UCCE Support
  • Tracking an Agent Call Through the Database
  • Overview of the AUCCE2 Lab Environment
  • Explore Voice Gateway
  • Explore CVP and ICM Servers
  • Administering ICM Dialed Numbers and Call Types
  • Media Files and Variables in ICM Scripts
  • Basic IVR Scripting with Microapps
  • Configure ICM for Agent and Skill Group Functionality
  • Configure UCM for Agent Functionality
  • Install CTIOS Agent Desktop (Optional)
  • Scripting for Skill Groups and Queuing
  • Configuring Precision Routing
  • RONA
  • CTI Route Points for UCCE Calls and Transfers
  • Configure Agent Transfers via Dialed Number Plan
  • Configure Calls Using SIP with Proxy (Optional)
  • Implement Administrative Scripts
  • Feature Control Sets and Users
  • VXML Server Configuration and Call Studio Installation
  • Create and Deploy a Cisco Unified Call Studio Project
  • Integrate VXML Applications with ICM Script
  • SQL DB Lookup Functionality for VXML
  • Implement Cisco Courtesy Callback
  • Agent Greeting
  • Basic Outbound Agent Campaign (SIP Dialer)
  • IVR Campaign (Challenge Lab)
  • Using Troubleshooting Tools
  • Track a call thru RCD/TCD Records
  • Instructor Break/Fix Lab

We do not have a fresh Live Online Recording for the course. It can take 4-5 days to edit a recording. If your need is urgent, request for an un-edited version.


Flexi Video

USD 99

Official Courseware

USD 359

Hands-On-Labs

USD 59

Total

USD 99

100% Secure Transaction

FAQ's

Q1. How long do you have access to Flexi after purchase?

A. 3 months from date of delivery.

Q2. Can the content be shared or is it only available for one user?

A. It is only for the self-use of the purchaser.

Q3. Do you have business packages that you offer to companies that would make use of these packages on a regular basis?

A. Yes, contact us for corporate packages.

Q4. What is the pass rate of students that used Flexi as their method of preparation?

A. We do not track the pass rate of Flexi students. We, however suspect that it will be lower than for Live Online.

Q5. If we buy Flexi today, and there are any updates in the course, do we get the updated recordings as well or do we need to repurchase Flexi?

A. If the latest update comes within 3 months after the sale we can give the updated version.

Q6. Can we download the videos or we stream them online?

A. Videos can only be streamed and not downloaded.

Q7. Do you have courses in languages other than English?

A. Presently Flexi is only available in English.

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