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AUCCE2-Administering Cisco Unified Contact Center Enterprise, Part 2 v2.0

Includes:

  1. Power Packed 24 Hours (Edited from 40 hours of Live Training)
  2. 20+ Tests Questions (Qubits42)
  3. 6 months access to recordings.
  4. Access via Laptop, Tab, Mobile, and Smart TV.
  5. Certificate of completion.
  6. Official Courseware
  7. Hands-on labs
AUCCE2-Administering Cisco Unified Contact Center Enterprise, Part 2 v2.0 is a Rare course. Hence priced at $199. Other Flexis are for $99.
You can also purchase an annual plan for USD 999. For one year, all Flexi Videos will be free for you. Buy Annual Plan

You will get access to Flexi Video instantly.

Flexi Video

USD 199

Official Courseware1

USD 359

Hands-On-Labs

USD 59

1Delivery lead time is 2 Days

Total

USD 199

100% Refund for Flexi Video (courseware is non-refundable) if user is not satisfied with the Video and seeks refund within 30 days of purchase.

Download Course Contents
Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
  • Introducing UCCE
  • Unified CCE Architecture and Components
  • UCCE Terms, Routing and Additional Components
  • Accessing UCCE Tools
  • Configuration Manager and Script Editor Review
  • CTI Review
  • Agent Skill Review
  • Microapps and Media File Review
  • Precision Routing Review
  • Transfers and RONA Review
  • Mobile Agent
  • Advanced Scripting and Routing
  • ICM Scripting Variables, Expressions, Formulas and Functions
  • Creating an Administrative Script for Time of Day Routing
  • Creating Feature Control Sets and Users
  • Silent Monitoring and Recording
  • Basic VXML Functionality
  • Installing and Configuring VXML Solution
  • Basic VXML SQL Database Lookup
  • Exploring Courtesy Callback
  • Agent Greeting
  • Outbound Option
  • Configuring Outbound Option for Agent and IVR Campaigns
  • Supporting UCCE
  • Diagnostic Framework Suite
  • UCCE Support
  • Tracking an Agent Call Through the Database
  • Overview of the AUCCE2 Lab Environment
  • Explore Voice Gateway
  • Explore CVP and ICM Servers
  • Administering ICM Dialed Numbers and Call Types
  • Media Files and Variables in ICM Scripts
  • Basic IVR Scripting with Microapps
  • Configure ICM for Agent and Skill Group Functionality
  • Configure UCM for Agent Functionality
  • Install CTIOS Agent Desktop (Optional)
  • Scripting for Skill Groups and Queuing
  • Configuring Precision Routing
  • RONA
  • CTI Route Points for UCCE Calls and Transfers
  • Configure Agent Transfers via Dialed Number Plan
  • Configure Calls Using SIP with Proxy (Optional)
  • Implement Administrative Scripts
  • Feature Control Sets and Users
  • VXML Server Configuration and Call Studio Installation
  • Create and Deploy a Cisco Unified Call Studio Project
  • Integrate VXML Applications with ICM Script
  • SQL DB Lookup Functionality for VXML
  • Implement Cisco Courtesy Callback
  • Agent Greeting
  • Basic Outbound Agent Campaign (SIP Dialer)
  • IVR Campaign (Challenge Lab)
  • Using Troubleshooting Tools
  • Track a call thru RCD/TCD Records
  • Instructor Break/Fix Lab
Dipak Singh

Certifications

Skills

 
Cisco:Cisco Unified Communications from Beginner to Expert

Learn more about Koenig. Download Presentation Buy Other Flexi

FAQ's

Yes, you do. Flexi Videos do not include Courseware or Labs.
Yes, contact us for corporate packages.
Flexi video for the new version will be provided free of cost.
It is only for one user.
We do not track the pass rate of Flexi students. However, we trust it will be lower than for Live Online.
Presently, Flexi is only available in English.
Videos can only be streamed and not downloaded.
6 months from the date of delivery.
Yes, c/w and Lab are not included in the annual plan. All Flexi videos are included.
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We use the best standards in Internet security. Any data retained is not shared with third parties.
You will be provided access to LET ( Learning Enhancement Tool), where you will get the links to access all your purchases.
It’s a unique subscription plan where customers can avail unlimited Flexi courses within a year.
The subscription plan is valid for 1 year from the date of purchase.
No, this is limited to one user and its non-transferable.

Q8. Do your Flexi courses count for Cisco Continuing Education(CE) credit?

A. No, unfortunately they do not.

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