AB-6003-A: Introduction to sales in Dynamics 365
AB-6003-A: Introduction to sales in Dynamics 365 equips sales operations specialists and CRM analysts with foundational skills to automate processes, unify customer data, and leverage AI-driven insights in Microsoft Dynamics 365 Sales. It solves the challenge of fragmented customer engagement, helping professionals boost selling efficiency—critical as 73% of organizations now prioritize AI in sales, per Microsoft’s 2024 industry report.
This course prepares learners for the Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate certification. Koenig Solutions provides official vendor-authorized courseware and 30-day lab access, enabling hands-on mastery. Graduates gain the expertise to drive smarter sales outcomes and advance into functional consultant roles.
Training Formats & Pricing
100% Happiness Guarantee · Free Rescheduling · Secure Payment
Course Overview
The Microsoft course AB-6003-A: Introduction to sales in Dynamics 365 is designed to equip learners with foundational knowledge of the Dynamics 365 Sales platform, focusing on core sales lifecycle processes such as lead management, opportunity tracking, quote generation, and order processing. This course is ideal for business users, functional consultants, and sales operations professionals seeking to leverage Microsoft’s cloud-based CRM tools. While it does not directly align to a standalone certification exam, it supports preparation for role-based certifications such as the Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate. With over 60% of Fortune 500 companies using Dynamics 365 to streamline sales operations, mastering these tools is increasingly essential for professionals entering or advancing in CRM-driven sales environments.
Students engage with key Microsoft technologies including Dynamics 365 Sales Hub, Sales Accelerator, Copilot for Sales, Business Process Flows, Product Catalog, and integration with Microsoft 365 and SharePoint. The hands-on lab environment is delivered through the Dynamics 365 Sales application in a simulated tenant, where learners configure real-world workflows such as qualifying leads, managing opportunities, and converting quotes into invoices. A key project involves using Copilot to summarize pipeline data and automate follow-ups, demonstrating how AI enhances sales productivity. Learners also build and customize business process flows to guide sales teams through standardized stages, ensuring consistency and compliance across deals.
Completing AB-6003-A: Introduction to sales in Dynamics 365 prepares individuals for Microsoft’s industry-recognized Dynamics 365 certifications, which are valued by employers globally for validating CRM expertise. Professionals with Dynamics 365 skills report average annual salaries of $85,000–$110,000, depending on role and experience. Koenig Solutions enhances this learning with official Microsoft courseware, 1-on-1 instructor support, and a Guaranteed-to-Run schedule, ensuring learners gain practical, exam-relevant experience. Graduates are well-positioned to pursue roles such as Sales Functional Consultant or CRM Analyst, driving digital transformation in modern sales organizations.
What You'll Learn
Prerequisites
- Basic understanding of Microsoft Dynamics 365 sales solutions
- Familiarity with CRM concepts and sales workflows in Dynamics 365
- Knowledge of customer record types like accounts, contacts, leads, and opportunities within Dynamics 365 Sales
- Experience using Microsoft 365 or Office 365 applications to support sales activities
- Understanding of managing user roles and security permissions in Dynamics 365
- Ability to design and manage business process flows in Dynamics 365 Sales
Certification Exam
Everything you need to know about the AB-6003-A certification exam
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Career Outcomes
of AB-6003-A certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the AB-6003-A certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- Dynamics 365 Sales Functional Consultant
- CRM Business Analyst
- Sales Process Automation Specialist
- Microsoft Dynamics 365 Consultant
- Customer Engagement Solutions Analyst
Companies Hiring
and 5,000+ organizations worldwide seeking AB-6003-A certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
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“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
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“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
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“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
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“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
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“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
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“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
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“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
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“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Happiness Guarantee
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