IT Support Core skill: Windows, M365 & Azure AD
The IT Support Core skill: Windows, M365 & Azure AD course by Koenig Original prepares help desk technicians, IT support specialists, and systems administrators to manage modern hybrid environments, solving the critical challenge of securing and supporting cloud-integrated enterprise infrastructure. With over 300 million Microsoft 365 commercial users globally, demand for skilled administrators is surging, and this course delivers hands-on mastery of Windows, Microsoft 365 Admin Center, Azure Active Directory (Microsoft Entra ID), and PowerShell for real-world troubleshooting and identity management.
This course prepares learners for the Microsoft MS-102 certification exam using official vendor-authorized courseware and includes 30-day lab access for practical reinforcement. Graduates gain job-ready skills for roles like Microsoft 365 Administrator or Identity & Access Manager, achieving average salaries of $115,000 and advancing into cloud and security leadership positions.
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Course Overview
The IT Support Core skill: Windows, M365 & Azure AD course by Koenig Original is designed for IT professionals preparing for the Microsoft MD-102 certification exam, which leads to the Microsoft 365 Certified: Endpoint Administrator Associate credential. This training serves roles such as Endpoint Administrator, Intune Administrator, and Modern Workplace Consultant, equipping learners with essential skills in managing and securing modern endpoints. With over 345 million Microsoft 365 commercial users globally, demand for skilled administrators continues to rise, particularly as 78% of enterprises rely on Microsoft 365 for their digital workplace. This course provides foundational and advanced knowledge required to manage device lifecycle, enforce compliance, and secure hybrid environments across Windows, iOS, and Android platforms.
Participants gain hands-on experience with key Microsoft technologies including Microsoft Intune, Microsoft Entra ID (formerly Azure AD), Windows Autopilot, Microsoft Defender for Endpoint, and Azure Virtual Desktop. The lab component is conducted in a live Azure Portal and Intune admin center environment, where students configure device enrollment profiles, deploy applications, and enforce compliance policies. A critical hands-on project involves automating Windows device enrollment into Intune using Microsoft Entra ID, allowing learners to set up automatic enrollment, manage device restrictions, and validate configurations across multiple platforms. These practical exercises ensure real-world readiness in managing endpoints at scale, implementing identity-driven security policies, and protecting corporate data in cloud and hybrid infrastructures.
This Koenig Original course prepares candidates for the industry-recognized Microsoft 365 Certified: Endpoint Administrator Associate certification, with certified professionals earning salaries ranging from $90,000 to $145,000 annually, and senior roles reaching up to $180,000. Koenig enhances the learning experience with Guaranteed-to-Run batches, official Microsoft courseware, and 30 days of post-course lab access, ensuring continuous skill reinforcement. Graduates are positioned to lead modern device deployment strategies, improve organizational security posture, and advance into senior cloud and endpoint administration roles within enterprise IT environments.
What You'll Learn
Skills You'll Gain
Prerequisites
- Ability to navigate Windows 10/11 settings and Control Panel, equivalent to CompTIA A+ certification standards, is essential for mastering the IT Support Core skill: Windows, M365 & Azure AD by Koenig Original.
- A foundational knowledge of Windows operating systems, including user account management and file system navigation, prepares you for the IT Support training.
- Familiarity with Microsoft 365 services like Exchange Online, SharePoint, and Teams is recommended to maximize learning outcomes in this course.
- Working knowledge of networking fundamentals such as TCP/IP, DNS, and DHCP helps you understand the core concepts of IT support for Windows, M365 & Azure AD.
- Familiarity with basic user identity concepts is crucial for effective implementation of IT support skills in modern environments.
- Understanding authentication methods like multi-factor authentication (MFA) and single sign-on (SSO) enhances your ability to secure IT systems and user access.
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Career Outcomes
of IT Support Core skill: Windows, M365 & Azure AD certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the IT Support Core skill: Windows, M365 & Azure AD certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- IT Support Specialist
- Help Desk Analyst
- Desktop Support Technician
- Systems Administrator
- Windows Systems Support Specialist
- Enterprise Desktop Support Technician
Companies Hiring
and 5,000+ organizations worldwide seeking IT Support Core skill: Windows, M365 & Azure AD certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the IT Support Core skill: Windows, M365 & Azure AD training course
Is the certification exam included in the IT Support Core skill: Windows, M365 & Azure AD course, and what is the exam fee if separate?
What training formats does Koenig offer for this course, and is Guaranteed-to-Run scheduling available?
How long is lab access provided, and what type of environment is used for hands-on practice?
What is Koenig's rescheduling and cancellation policy for this course?
What is the format, number of questions, passing score, and time limit for the CompTIA A+ certification exam this course prepares for?
How long is the CompTIA A+ certification valid, and what is the renewal process and cost?
What post-training support does Koenig provide after completing the IT Support Core skill course?
What are the recommended prerequisites or prior experience needed for this course?
What salary increase or career impact can graduates expect after completing this course, with real figures?
How does this course compare to self-study in terms of effectiveness and time-to-certification?
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