AUCCE2-Administering Cisco Unified Contact Center Enterprise, Part 2 v2.0 Quiz Questions and Answers

Which option describes the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?

Answer :
  • Add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in device pool of the Cisco IP Phone.

To maintain end-to-end reporting context, when an agent transfers a call to another ICM Skill Group, to which Cisco Unified Communications Manager configuration object should the call be transferred?

Answer :
  • CTI route point

Which two things can cause the "Send to VRU " to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)

Answer :
  • No network VRU is configured for the routing client.
  • VRU PIM just got out of service.

Refer to the exhibit. This exhibit is the setup of the Cisco Unified Customer Voice Portal Server. Based on this configuration, which two options must be configured in the Cisco Unified Contact Center Enterprise Configuration Manager tool? (Choose two.)

Answer :
  • A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 100.
  • A network VRU should be configured with a label of maximum length 10 digits.

When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode?

Answer :
  • CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway

In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true?

Answer :
  • The system continues to operate but with only one call router in simplex mode.

In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, which two Dialing Modes apply to Transfer to IVR based campaigns? (Choose two.)

Answer :
  • Progressive dialing mode
  • Predictive dialing mode

The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid. Which two options can cause this problem? (Choose two.)

Answer :
  • Time zone was changed.
  • Hostname was changed.

Which two rules apply when configuring agent teams? (Choose two.)

Answer :
  • An agent can be a member of only one agent team.
  • An agent team can have only one primary supervisor.

Which two options are needed in the Cisco Finesse Platform installation wizard? (Choose two.)

Answer :
  • Preconfigured domain name server and have set up forward and reverse DNS
  • access to a Network Time Protocol server