AUCCE2-Administering Cisco Unified Contact Center Enterprise, Part 2 v2.0 Quiz Questions and Answers
Answer :
- A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 100.
- A network VRU should be configured with a label of maximum length 10 digits.
Answer :
- CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
Answer :
- Add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in device pool of the Cisco IP Phone.
Answer :
- An additional voice gateway is required for Silent Monitoring.
- They perform call control features (example: Hold/Conference/Transfer) only from the agent desktop.
Answer :
- Progressive dialing mode
- Predictive dialing mode
