ITIL® 4 Specialist High-velocity IT Course Overview

To ensure you have a solid foundation for the ITIL® 4 Specialist High-velocity IT course, the following prerequisites are recommended:

• An understanding of ITIL 4 Foundation concepts: Before advancing to the ITIL 4 Specialist modules, it's essential to have a grasp of the basic ITIL 4 principles and terminology, as High-velocity IT builds upon these foundations.
• Familiarity with IT and digital services: General knowledge of how IT and digital services operate within an organization will be beneficial, as the course delves into service architecture and management.
• Basic knowledge of service management: A foundational understanding of service management practices will help you to absorb the course content more effectively.
• Experience in IT operations or development: While not strictly required, some practical experience in IT operations, development, or service management can provide context and enhance your understanding of the course material.
• An open mind for learning new concepts: The course will introduce various new ideas and practices, so an eagerness to learn and adapt is crucial.

Remember, these prerequisites are not meant to discourage you from enrolling in the course. They are simply guidelines to help you maximize your learning experience. If you have a strong desire to learn and grow in the field of IT service management, this course is a step in the right direction.

Target Audience for ITIL® 4 Specialist High-velocity IT

The ITIL® 4 Specialist High-velocity IT course is designed for IT professionals seeking to enhance digital service delivery through ITIL® practices.

Target Audience for the ITIL® 4 Specialist High-velocity IT course:

• IT Managers and Support Teams
• IT Architects
• Systems Administrators
• Operations Managers
• DevOps Practitioners
• IT Project Managers
• Agile Scrum Masters
• Software Developers
• Quality Assurance Professionals
• IT Consultants
• Service Management Professionals
• IT Change Leaders
• Digital Transformation Managers
• Anyone involved in the management and delivery of digital services

Learning Objectives - What you will Learn in this ITIL® 4 Specialist High-velocity IT?

Introduction to the ITIL® 4 Specialist High-velocity IT Course Learning Outcomes

This ITIL® 4 Specialist High-velocity IT course equips participants with the skills to implement rapid and high-quality IT-enabled services and value streams in digital organizations.

Learning Objectives and Outcomes

• Understand the key concepts of high-velocity IT and how it differs from traditional IT approaches.
• Explore the underpinning digital technology and how it enables digital transformation and supports digital organizations.
• Gain insights into the ITIL® 4 High-Velocity IT approaches and how they contribute to delivering valuable digital products and services quickly and efficiently.
• Discover the operating models that enable organizations to function at high velocity, including lean, agile, and DevOps methodologies.
• Learn about the ITIL® 4 management practices and how they are integrated and adapted to support high-velocity IT.
• Grasp the cultural aspects necessary for high-velocity IT, including the ITIL guiding principles and key behavior patterns.
• Apply concepts like ethics and design thinking to align IT initiatives with business objectives and customer needs.
• Develop an understanding of supporting models and concepts for creating a safe and agile working environment, including a focus on stress prevention and safety culture.
• Acquire techniques for fast development and resilient operations, such as Infrastructure as Code, Continuous Integration/Continuous Delivery (CI/CD), and Site Reliability Engineering (SRE).
• Learn how to ensure valuable investments through techniques like prioritization, Minimum Viable Product (MVP) development, A/B testing, and product/service ownership.