Supporting and Troubleshooting Windows 10 Course Overview

Supporting and Troubleshooting Windows 10 Course Overview

The Supporting and Troubleshooting Windows 10 course is designed for IT professionals who seek to deepen their knowledge and skills in maintaining and resolving issues in the Windows 10 environment. This Windows troubleshooting course covers a wide array of topics that are essential for effective problem-solving and system management.

Learners will be equipped with a troubleshooting methodology that involves an overview of Windows 10, understanding the Enterprise Desktop Support Technician (EDST) role, and learning the steps to troubleshoot various issues effectively. The course includes hands-on modules that range from startup problems, system recovery, hardware and device driver failures, to network connectivity issues, Group Policy, user settings, resource access, remote connectivity, application support, and maintaining the operating system.

By completing this course, participants will gain the confidence and competence in supporting and troubleshooting Windows 10, which is vital for ensuring smooth operations within an enterprise environment. This comprehensive training will empower IT professionals to diagnose and resolve problems swiftly, minimizing downtime and enhancing user productivity.

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Purchase This Course

3,125

  • Live Online Training (Duration : 40 Hours)
  • Per Participant
  • Guaranteed-to-Run (GTR)
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♱ Excluding VAT/GST

Classroom Training price is on request

  • Live Online Training (Duration : 40 Hours)
  • Per Participant

♱ Excluding VAT/GST

Classroom Training price is on request

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Course Prerequisites

Certainly! For students preparing to undertake the "Supporting and Troubleshooting Windows 10" course, it is important to have a foundation of knowledge and skills to ensure a successful learning experience. Below are the minimum required prerequisites:


  • Basic understanding of computer networks and hardware concepts.
  • Familiarity with the Windows operating system and its core functionality.
  • Experience with Windows desktop administration, maintenance, and troubleshooting.
  • Knowledge of basic Windows 10 features, such as Windows Defender, File Explorer, and Control Panel.
  • Fundamental understanding of Active Directory and basic AD management.
  • Basic knowledge of Windows PowerShell syntax and command-line interface.
  • Awareness of common networking technologies (e.g., IP addressing, name resolution, connectivity troubleshooting).
  • Some experience with remote desktop services and other remote management tools.

These prerequisites are designed to ensure that participants can actively engage with the course material and effectively apply the troubleshooting techniques covered in the training.


Target Audience for Supporting and Troubleshooting Windows 10

The Supporting and Troubleshooting Windows 10 course is designed for IT professionals seeking to master Windows 10 maintenance and problem-solving.


  • IT Support Technicians
  • Helpdesk Technicians
  • IT Professionals needing to enhance their troubleshooting skills
  • System Administrators
  • Desktop Support Analysts
  • Service Desk Analysts
  • Network Administrators who manage Windows 10 environments
  • Microsoft Certified Professionals (MCPs) aiming to update their credentials
  • Technical Consultants who assist businesses with IT infrastructure solutions
  • Field Technicians who need to support Windows 10 on-site
  • PC Support Specialists


Learning Objectives - What you will Learn in this Supporting and Troubleshooting Windows 10?

Introduction to Learning Outcomes:

In the Supporting and Troubleshooting Windows 10 course, students will gain the skills to maintain, troubleshoot, and resolve various system issues in Windows 10, enhancing their technical support capabilities.

Learning Objectives and Outcomes:

  • Implement a structured IT troubleshooting methodology to effectively diagnose and resolve Windows 10 issues.
  • Troubleshoot and resolve startup issues, including familiarity with the Windows 10 Startup Recovery Environment and BitLocker recovery.
  • Perform system recoveries, including troubleshooting OS service issues and restoring a non-bootable computer.
  • Address hardware and device driver failures through comprehensive troubleshooting strategies.
  • Utilize administrative tools proficiently, including Remote Desktop, Windows PowerShell, and Windows provisioning.
  • Resolve network connectivity issues, including troubleshooting network settings and resolving name resolution problems.
  • Apply and troubleshoot Group Policy Objects (GPOs) to manage client configurations and resolve application issues.
  • Configure and fix user settings, including troubleshooting sign-in issues and the application of user settings.
  • Troubleshoot access to resources, such as file permissions, printer access, file synchronization, and file recovery processes.
  • Maintain Windows 10 systems by monitoring performance, troubleshooting issues, and managing Windows updates.

FAQ's


1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, you can pay from the course page and flexi page.
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We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
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Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
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Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.
Yes, fee excludes local taxes.
Yes, we do.
The Fee includes:
  • Testing Via Qubits
Yes, Koenig Solutions is a Microsoft AI Cloud Partner having delivery capability across all titles.
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).

Prices & Payments

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Travel and Visa

Yes we do after your registration for course.

Food and Beverages

Yes.

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All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
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