Professional Certificate in Business Analysis Service Delivery Course Overview

To successfully undertake the BCS Professional Certificate in Business Analysis Service Delivery, candidates should ideally meet the following prerequisites:

• Understanding of Basic Business Analysis Principles: Familiarity with core business analysis concepts and methodologies to understand the contextual application within a service delivery framework.

  
  

• Experience in a Business or IT Environment: Although not mandatory, some practical exposure to business processes, IT systems, or project management will be beneficial for contextual understanding.

  
  

• Analytical Thinking Skills: Ability to analyze information, identify problems, and propose logical solutions is essential due to the nature of business analysis.

  
  

• Communication Skills: Strong written and verbal communication skills are crucial as the course material involves aspects of service management, stakeholder interaction, and continuous improvement which require clear articulation of ideas and effective interaction.

  
  

• Interest in Leadership and Management: As the course touches upon leading and operating a business analysis service, an interest in developing leadership skills within a BA context would be advantageous.

  
  

These prerequisites are designed to ensure that all participants have the foundational knowledge and skills necessary to maximize the learning outcomes from the course and effectively apply them in professional scenarios.

Target Audience for Professional Certificate in Business Analysis Service Delivery

The BCS Professional Certificate in Business Analysis Service Delivery is geared towards professionals involved in the management and enhancement of business analysis services.

• Senior Business Analysts
• Lead Business Analysts
• Business Analysis Managers
• Business Analysis Practice Leaders
• Heads of Business Analysis Profession
• Chapter Leaders
• Service Delivery Managers
• Change Managers

Learning Objectives - What you will Learn in this Professional Certificate in Business Analysis Service Delivery?

Introduction to the BCS Professional Certificate in Business Analysis Service Delivery

This course enables candidates to master the essentials of Business Analysis Service creation, management, and continual improvement.

Learning Objectives and Outcomes:

• Understand the BA Service Concept: Grasp the foundational ideas of Business Analysis as a Service, including its value and service framework.
• Recruitment and Development of Business Analysts: Learn strategies for effective recruitment, retaining, and career planning for business analysts.
• Leadership Skills for Business Analysts: Acquire the skills and tools needed for effective leadership within a BA service context.
• Operational Management of BA Services: Manage and operate the day-to-day functions of a Business Analysis service.
• Application of BA Standards and Tools: Implement and maintain standards and tools that support effective business analysis practices.
• Fostering High-Performance Teams: Engage techniques for developing high-performing business analysts and fostering a culture of continuous improvement.
• Customer and Cultural Understanding: Develop strategies to manage customer expectations and navigate organizational culture effectively.
• Performance and Quality Measurement: Measure and enhance the performance and quality of the Business Analysis service using established models and frameworks.
• Continuous Improvement: Implement continuous improvement processes to enhance the maturity and quality of the