ITIL® 4 Foundation Course Overview

ITIL® 4 Foundation Course Overview

The ITIL® 4 Foundation course is a comprehensive training program that introduces learners to the latest iteration of IT Service Management (ITSM) best practices. It is designed to provide a fundamental understanding of the ITIL® framework and how it can be used to enhance the quality of IT service management within an organization. Throughout the course, participants will explore key concepts such as value co-creation, service relationships, and the guiding principles that underpin effective service management. The course is structured to help learners grasp the four dimensions of service management, the ITIL® service value system, and the importance of continual improvement. By engaging with case studies like Axle Car Hire, students will see real-world applications of ITIL® practices. Additionally, the course prepares individuals for the ITIL® 4 Foundation exam, which upon successful completion, validates their knowledge of the framework. This certification is beneficial for IT professionals seeking to align their skills with industry standards and contribute to their organizations' service management strategies.

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1,600

  • Live Online Training (Duration : 16 Hours)
  • Per Participant
  • Including Official Coursebook
  • Include Exam
  • Guaranteed-to-Run (GTR)
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♱ Excluding VAT/GST

Classroom Training price is on request

  • Live Online Training (Duration : 16 Hours)
  • Per Participant
  • Including Official Coursebook
  • Include Exam

♱ Excluding VAT/GST

Classroom Training price is on request

  • Can't Attend Live Online Classes? Choose Flexi - a self paced learning option
  • Power Packed 12 Hours (Edited from 16 hours of Live Training)
  • 6 Months Access to Videos
  • Access via Laptop, Tab, Mobile, and Smart TV
  • Certification of Course Attendance
  • 490+ Tests Questions (Qubits)

199+

489+

♱ Excluding VAT/GST

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Course Prerequisites

Certainly! Here are the minimum required prerequisites for successfully undertaking training in the ITIL® 4 Foundation course:


  • Basic understanding of IT concepts and terminology: Familiarity with common IT terms and concepts will help in grasping the course content more effectively.
  • Awareness of the importance of IT service management: An appreciation for how IT services contribute to achieving business objectives can provide a good foundation for learning ITIL® principles.
  • No prior ITIL® or service management experience required: The ITIL® 4 Foundation course is designed as an entry-level qualification, so previous experience with ITIL® or service management processes is not necessary.
  • Openness to learning new best practices: A willingness to learn and adapt to the ITIL® 4 framework and its approach to service management is crucial for success in the course.
  • Basic literacy and comprehension skills: As the course material is in English, proficiency in reading and understanding English is important for following the lessons and preparing for the exam.

Remember, the ITIL® 4 Foundation course is intended to be accessible to a wide audience with varying levels of IT knowledge. It serves as a starting point for anyone interested in IT service management, regardless of their current role or experience.


Target Audience for ITIL® 4 Foundation

The ITIL® 4 Foundation course is designed for professionals seeking a fundamental understanding of IT service management.


  • IT Service Managers
  • IT Directors and Executives
  • IT Support Staff
  • IT Consultants
  • Quality Analysts
  • Process Owners
  • IT Developers
  • System Integrators
  • Service Providers
  • Application Managers
  • Product Owners
  • Business Relationship Managers
  • Project Managers
  • Business Analysts
  • Managed Service Providers
  • IT Architects
  • Operations Managers
  • IT Audit Managers
  • IT Security Managers


Learning Objectives - What you will Learn in this ITIL® 4 Foundation?

Introduction to the ITIL® 4 Foundation Course Learning Outcomes:

The ITIL® 4 Foundation course equips participants with the essentials of IT Service Management (ITSM) and prepares them for the ITIL® 4 Foundation exam through a deep dive into the latest framework and practices.

Learning Objectives and Outcomes:

  • Understand the key concepts of IT service management and how ITIL® 4 supports modern ITSM practices.
  • Identify the components of the ITIL® 4 service value system, including the service value chain and guiding principles.
  • Recognize the importance of co-creating business value through IT-enabled services and products.
  • Comprehend the four dimensions of service management and their relevance to delivering effective IT services.
  • Apply the seven ITIL® guiding principles in a real-world context to improve service management practices.
  • Learn about the continual improvement model and how it promotes ongoing enhancements in service management.
  • Gain insights into ITIL® practices, with a focus on continual improvement, change control, incident, problem, and service request management.
  • Understand the roles of the service desk and service level management in maintaining service quality and customer satisfaction.
  • Explore the purpose and components of various ITIL® practices and how they contribute to an organization's overall service management capability.
  • Prepare for the ITIL® 4 Foundation certification exam by understanding its structure and question types.

FAQ's


The Fee includes:
  • Official Course-Book
  • Testing Via Qubits
  • Exam
Yes, it is included.
Yes, course requiring practical include hands-on labs.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
You can pay through debit/credit card or bank wire transfer.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, we do. For details go to flexi
Yes, we also offer weekend classes.
Yes you can request your customer experience manager for the same.
Yes, you can pay from the course page and flexi page.
You can request a refund if you do not wish to enroll in the course.
Yes you can.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
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Yes, we do offer corporate training More details
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
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We use the best standards in Internet security. Any data retained is not shared with third parties.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
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After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes, fee excludes local taxes.
Yes, we do.
Yes, Koenig Solutions is a AXELOS Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
You can enroll for this ITIL® 4 Foundation course by:
  • Selecting a convenient schedule from the dates given
  • Enroll for the ITIL® v4 course by making the payment
  • Get pre-reading materials from Koenig Solutions to kickstart your preparation
 
Participants who enroll for ITIL® 4 Foundation certification training will get:
  • A copy of the ITIL® 4 Foundation course material
  • ITIL® 4 Foundation Sample Papers
  • Access to Axelos resources
  • A Letter of Attendance from an Axelos Certified Partner and a Peoplecert Accredited Training Organization
 

This ITIL® v4 Foundation course is ideal for anybody who is seeking knowledge of the latest ITIL® 4 guiding principles, IT project managers, IT operations managers, IT team members, coordinators, network operators, business analysts, IT architects, IT consultants, Help Desk Managers, IT Managers, suppliers, service providers, professionals belonging to IT-related positions, and anybody who is looking to clear their ITIL® 4 Foundation certification exam.

 

Yes, Koenig Solutions is an AXELOS Certified Partner and a Peoplecert Accredited Training Organization to deliver the ITIL® 4 Foundation Certification Course worldwide.

You can take up this ITIL® 4 certification training course in multiple delivery modes that include:
  • Instructor-led classroom training
  • Instructor-led Live online Training
  • 1-on-1 Training
  • Fly-me-a-Trainer
  • Corporate/on-site Training
 

The cost of the ITIL® 4 Foundation certification exam is USD 324.

Your ITIL® 4 Foundation Certification is valid for life. There is no need to maintain/renew it periodically for your certification to be valid.
For more information on the ITIL® 4 Foundation course,, you can mail us at info@koenig-solutions.com, call us at +91 80950 73333 (24x7) and chat with us to get your queries resolved immediately.

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All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
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