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We're here to help you find itDeploying Cisco Contact CenterExpress (UCCXD) v 6.0 Course Overview
The Deploying Cisco Unified Contact Center Express (UCCXD) v6.0 course is designed to provide learners with an in-depth understanding of the Cisco UCCX platform and its deployment. It covers the product overview, architecture, design considerations, installation, configuration, and scripting required for deploying Cisco Unified Contact Center Express solutions effectively. Through the course, learners will gain skills in setting up an IVR system, managing prompt and information collection, integrating with external databases, and implementing advanced features like outbound dialing, email, and web chat. The curriculum also includes lessons on using the Finesse Administration, call recording, and maintaining the system using Cisco Unified Real-Time Monitoring Tool (RTMT) and the Disaster Recovery System. Upon completing this course, participants will be equipped with the practical knowledge and skills to deploy and manage a Cisco UCCX contact center solution.
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Cisco Learning Credits : 46
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♱ Excluding VAT/GST
Classroom Training price is on request
You can request classroom training in any city on any date by Requesting More Information
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Certainly! To ensure that students are adequately prepared to undertake the Deploying Cisco Unified Contact Center Express (UCCXD) v6.0 course and to derive maximum benefit from the training, the following prerequisites are recommended:
These prerequisites are intended to provide a solid foundation to grasp the course content effectively. Individuals with the above knowledge are more likely to succeed in the course and apply the skills learned in their professional roles.
The UCCXD v6.0 course is designed for professionals managing Cisco contact center environments to enhance customer management and service.
The Deploying Cisco Unified Contact Center Express (UCCXD) v6.0 course aims to equip learners with skills to design, implement, and maintain Cisco's Contact Center solutions effectively.