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Supporting and Troubleshooting Windows 10 Certification (10982 Training)

  • Overview

    Supporting and Troubleshooting Windows 10 certification training has been structured to enhance the knowledge of students on providing support and troubleshooting issues pertaining to Windows 10 OS devices. Various Windows 10 features and their functionalities to be used in AD environment along with their troubleshooting form the major aspects of this Windows 10 Certification Training. Students will learn to troubleshoot network connectivity, user settings, and remote connectivity related issues.

    Supporting Windows 10 Training is meant for Enterprise Desktop Support Technicians who are responsible for providing user support to Windows 10 work stations and devices in medium to large enterprises.

    Course Objectives

    • Diagnose and resolve issue related to OS services on Windows 10 system and startup
    • Deal with hardware and device driver related issues
    • Diagnose and resolve remote connectivity and network connectivity issues
    • Troubleshoot resource accessibility issues
    • Troubleshoot installation and operation related issues

    Course Content / Exam(s)

    Schedule for 10982: Supporting and Troubleshooting Windows 10
    Course # Course Contents Regular Track
    (days)    		 Fast Track
    (days)
    10982 Supporting and Troubleshooting Windows 10 5 3
    Total 5 3
    Prerequisites
    • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
    • Microsoft Active Directory Domain Services (AD DS) principles.
    • Understanding of the Public Key Infrastructure (PKI) components.
    • Windows Server 2012 R2 fundamentals.
    • Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.
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  • Schedule & Prices
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    Classes will be conducted from 09:00 am - 05:00 pm at Your Local Time
    Price includes Official Curriculum.
    For any Query or Custom Plan info@koenig-solutions.com +1 877 226 2244
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