Voice of the Customer in Microsoft Dynamics 365 for Customer Service Training & Certification Courses

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Overview

Voice of the Customer in Microsoft Dynamics 365 for Customer Service (81063) Training course will teach you about how to use the tool within Dynamics 365 to send surveys to specific CRM database & record responses and analyse them.

This course prepares you for Exam MB2-718. Download course contents.

Need more info ? Email info@koenig-solutions.com  or   Enquire now!

Schedule & Prices

Delivery Mode Location Course Duration Fees Schedule
Instructor-Led Online Training (1-on-1) Client's Home/Office1 Days $ 1,200 As per mutual convenience (4-Hours Evenings & Weekends Possible
Classroom Training * Delhi, Bangalore, Dehradun (Rishikesh), Goa, Shimla, Chennai 1 Days $ 945
5 Aug 2019,
13 Aug 2019,
2 Sep 2019 ,
3 Sep 2019,
11 Sep 2019,
12 Sep 2019 ,
3 Oct 2019,
9 Oct 2019 (2 Seat Left) ,
28 Oct 2019
Fly-Me-a-Trainer Client's Location1 Days On Request As per mutual convenience

Voice of the Customer in Microsoft Dynamics 365 for Customer Service Benefits

On Completion of this course you will be familiar with:

  • Survey Creation
  • Advanced Design Considerations
  • Introduction to Service Analysis Tool
  • Distribution and Responses
  • Reporting and Analytics
Need more info ? Email info@koenig-solutions.com  or   Enquire now!
Delhi
Bangalore (Bengaluru)
Goa
Shimla (Himalayas)
Chennai
Dehradun
Dubai
USA Singapore
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