Unified Service Desk in Microsoft Dynamics 365 for Customer Service

Overview


The main purpose of this Unified Service Desk in Microsoft Dynamics 365 for Customer Service Training Course is on using dynamics 365 to configure the basic foundation components of Unified Service Desk, including Hosted Controls, Action Calls, Toolbars, and Windows Navigation Rules.

This course trains you for Microsoft Dynamics MB2-718 and helps you to prepare for assessment Microsoft Dynamics 365 Enterprise for Customer Service.

This course prepares you for Exam MB2-718. Download Course Contents
Schedule & Prices
Course Details Schedule
Classroom Training*
Duration : 1 Day
Fee :  London: £4,500, Dubai : $1,320 , India : $945


On request
Instructor-Led Online Training
Duration : 1 Day
Fee :  $1,200


Fly-Me-a-Trainer
Duration : 1 Day
Fee : On Request
Client's Location
As per mutual convenience

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Upon Completion of this Course, you will accomplish following:-

  • How to install Unified Service Desk. This includes selecting the correct Sample Data package based on the type of environment you want to deploy
  • Provide an overview of the basic configuration capabilities from inside Dynamics 365
  • How to leverage Hosted Controls, including required Hosted Controls and common controls used in most environments
  • Explore how to use UII Actions and Action Calls to execute functionality in the application
  • Work with and create Toolbars to launch Action Calls
  • How to use Events to trigger functionality in the application
  • Explore the difference and relationships between Replacement Parameters and Data Parameters in the application
  • Using the Debugger to perform basic troubleshooting and testing
  • Provide guidance on the next steps available to create more detailed and targeted solutions using additional controls such as session management, Agent Scripts, and custom development

Give an edge to your career with Microsoft Dynamics certification training courses. Students can join the classes for Unified Service Desk in Microsoft Dynamics 365 for Customer Service Training & Certification Course at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.