Siebel CRM Administration Course Overview

Siebel CRM Administration Course Overview

The Siebel CRM Administration course is designed to equip learners with the essential administrative and technical skills needed to manage and maintain a Siebel CRM environment effectively. Through the course, participants will gain a deep understanding of the Siebel Architecture, learning about server components, their parameters, and how to manage them efficiently.

Module 1 delves into the core structure of Siebel CRM, exploring server management and the use of the command-line interface for administrative tasks. Module 2 builds on this foundation by discussing configuration files, system logging, event notification, and how to manage Siebel clients, ensuring optimum application performance. In Module 3, the focus shifts to advanced topics like migrating parameters between servers, deploying applications with the Application Deployment Manager, and understanding performance considerations.

By the end of the course, learners will have a comprehensive skill set for administering Siebel CRM, which will be instrumental in ensuring smooth operation and high availability of the CRM system.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.

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  • Live Online Training (Duration : 24 Hours)
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  • Live Online Training (Duration : 24 Hours)
  • Per Participant

♱ Excluding VAT/GST

Classroom Training price is on request

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Course Prerequisites

To ensure that you can gain the most from the Siebel CRM Administration course, it is important to have a foundational understanding and certain skills before you begin. The prerequisites are designed to provide a baseline for the training, ensuring that all participants start with the necessary background knowledge. Here are the minimum required prerequisites:


  • Basic understanding of CRM (Customer Relationship Management) concepts.
  • Familiarity with relational database management systems (RDBMS) and the concepts of database applications.
  • Working knowledge of SQL and experience with database querying.
  • General IT systems administration experience, including an understanding of networking principles and web servers.
  • Experience with any command-line interface (CLI), as the course involves using the Siebel Server CLI.
  • Basic computer literacy, as you will need to navigate the operating system, manage files, and understand directory structures.

While not mandatory, the following would enhance your learning experience:


  • Prior experience with Siebel CRM or another enterprise CRM platform.
  • Knowledge of Siebel Tools and Siebel EIM (Enterprise Integration Manager) would be beneficial.
  • Understanding of scripting and automation in administrative contexts.

It is important to note that this course is technical in nature and is intended for IT professionals who are looking to specialize in Siebel CRM Administration. If you're new to IT or CRM, you may want to consider introductory courses before undertaking this specialized training.


Target Audience for Siebel CRM Administration

The Siebel CRM Administration course offers a deep dive into managing and optimizing Siebel systems for IT professionals.


  • Siebel Administrators
  • CRM System Administrators
  • IT Support Engineers
  • Technical Consultants specializing in CRM
  • Database Administrators involved with Siebel databases
  • Application Developers working on Siebel CRM
  • IT Managers overseeing Siebel CRM deployments
  • Quality Assurance Specialists dealing with CRM systems
  • Business Analysts looking to understand the technical aspects of Siebel CRM
  • Technical Project Leads managing Siebel CRM projects


Learning Objectives - What you will Learn in this Siebel CRM Administration?

Introduction to Learning Outcomes and Concepts Covered

Gain in-depth knowledge of Siebel CRM architecture, server management, and performance tuning to effectively administer Siebel systems and enhance user experience.

Learning Objectives and Outcomes

  • Understand the Siebel CRM architecture and its core server components for effective system administration.
  • Learn to configure, manage, and troubleshoot Siebel server components to ensure smooth operation.
  • Master the use of Siebel component parameters to fine-tune system performance and behavior.
  • Acquire skills in server management, including monitoring, starting, and stopping server processes.
  • Develop proficiency in using the Siebel Command-Line Interface for advanced administration tasks.
  • Gain expertise in managing Siebel configuration files and understanding their impact on system operations.
  • Learn to implement system logging, event notification, and Siebel Application Response Measurement (SARM) for proactive performance monitoring.
  • Enhance skills in managing Siebel clients and addressing client-specific issues.
  • Understand the process of migrating parameters between servers to maintain consistency across the environment.
  • Become adept at using the Application Deployment Manager (ADM) for deploying application customizations and managing performance considerations during deployment.