ServiceNow ITSM Certification Training

Service Now IT Service Management Certification Training Course Overview

Enroll for 5-day Service now IT service management certification training course from Koenig Solutions accredited by Service now. IT Service Management (ITSM) is a concept that involves delivery of IT services to customers and users. Most IT services are centered around technology and the support and maintenance activities that must occur to operate and maintain the technology.

Through a blend of hands-on labs and interactive lectures, major focuses would be on the baseline capabilities, security and architecture of these ITSM applications and processes:

  1. Incident Management
  2. Change Management
  3. Service Catalog and Request Fulfillment
  4. Problem Management 5. Information on Configuration Management, Knowledge Management, Release Management and how they are used to support the ITSM applications listed above, is also provided.

ServiceNow ITSM Certification Training (Duration : 40 Hours) Download Course Contents

Live Virtual Classroom
Group Training 1350 Date On Request
1-on-1 Training (GTR) 1550
4 Hours
8 Hours
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Week End

Start Time : At any time

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12 PM

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Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
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Course Prerequisites
  • ServiceNow Fundamentals
  • Familiarity with basic ServiceNow platform features, such as:
  • ServiceNow user interface (UI), iconography, and user settings
  • UI navigation
  • List management
  • Platform security model that explains how ServiceNow roles determine what a user can access, create, update, and delete.

Target Audience:

Anyone who will be working on a Servicenow IT service management.

Learning Objectives

  • After completing this course, you will be able to:
  • To create and work records through each of the covered ITSM application lifecycles
  • Demonstration of each application lifecycle from a persona viewpoint
  • To articulate the value and baseline features of each of the ITSM applications
  • Knowledge about the key decisions to be made during the implementation of these ServiceNow ITSM applications
  • Getting introduced to ServiceNow Performance Analytics