Unlock Your Potential & Transform Your Own Service Now IT Service Management Knowledge With Our Course!

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Service Now IT Service Management Course Overview


The ServiceNow IT Service Management course is designed to provide students with a comprehensive understanding of the core tools and concepts used in service management. Students will learn how to leverage ServiceNow to facilitate service management operations, including incident management, problem management, change management, and release management. In addition to the practical skills needed to manage and deliver services, this course focuses on the soft skills needed to effectively communicate with stakeholders and engage in process improvement initiatives. By the end of the course, students will have a solid understanding of the fundamentals and best practices in service management as well as an understanding of the overall ServiceNow platform.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.

The 1-on-1 Advantage
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Flexible Dates

  • • Choose Start Date
  • • Reschedule After Booking
  • • Weekend / Evening Option
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4-Hour Sessions

Destination Training
(Dubai/London/Sydney
New York/Delhi/Goa
Singapore)

Flexi
(On Demand Videos)

You will learn:

Module 1: Baseline Application Functionality
  • Basic and advanced features in baseline installation of the current release
  • Functionality and features added or changed in the current release
  • State model and default process flow
  • Basic and advanced operations performed by users and the system
  • Key tables used in the application
  • Relationships among application tables
  • Roles and default Access Controls
  • Primary application components (Script Includes, Business Rules, etc.)
  • Integration capabilities
  • Value proposition
  • Key Performance Indicators and Benchmarks
  • Selection of appropriate features and functions to meet business requirements
  • Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability
  • Implementation solutions that work in conjunction with baseline application functionality
  • Incident Management 25%
  • Problem Management 15%
  • Change and Release Management 25%
  • Knowledge Management 5%
  • Request Fulfillment 25%
  • Configuration Management Database 5%
  • Total 100%
Live Online Training (Duration : 40 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
Course Prerequisites

The prerequisites for ServiceNow IT Service Management Training include knowledge in web-based application, basic knowledge in coding and scripting, and understanding of the ServiceNow platform. Those who don’t have any prior knowledge in the ServiceNow platform can take up a basic ServiceNow course before taking the IT Service Management Training.

Target Audience


The Service Now IT Service Management training is designed for IT professionals and IT teams who are responsible for managing IT services and solutions
It is beneficial for experienced IT and technical professionals, as well as those who are either new to the field or wanting to expand and/or refresh their skills
It is beneficial for IT managers, IT support personnel, IT architects, and “super users” who are looking to gain further understanding of the Service Now suite of tools and how to best utilize them
It is also beneficial for managers and their IT teams who are interested in using Service Now for IT service management, to get a comprehensive understanding of how to implement Service Now
With this training, professionals and teams can leverage Service Now to streamline and automate their IT service operations and increase their efficiency

Learning Objectives of Service Now IT Service Management


Service Now IT Service Management Training provides learners with the skills and knowledge needed to understand the fundamentals of ServiceNow, create and manage IT services, establish best practices, and gain the skills needed to pass the ServiceNow System Administrator certification exam.
The objectives of this training include: exploring the system, managing resources, and creating service requests. Participants will also learn to use the ServiceNow Model, develop effective workflows and processes, design effective service catalog items, and define roles and responsibilities. They'll also learn to customize and roll out applications, as well as develop dashboards and reports. Finally, learners will prepare for and take the ServiceNow System Administrator certification exam.

Student Feedback  (Check Koenig Feedback on Trustpilot)

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training ?
Student Name Feedback
Abu
United States
A1. Yes, she was very clear & a strong mastery of both English & Azure platforms hence following was easy. She was also patient and was answering every question asked, she also shared material & tips on how to pass the exam, Well done, and keep it up.
Nick Barker
United States
A1. Calm and understanding, she not only kept the course running well but also took time to help those with lots of questions. Very well done.
Robin Johnson
United States
A2. Individual attention during training, excellent customer service and coordination. Neha has been ever so helpful and is definitely an asset to Koenig.
Shivani Prasad
United States
A1. The trainer was great and his teaching methods were incredible. He used different teaching methods to ensure I was learning well. A fun trainer with lots of patience and understanding.
Adam
United States
A1. The trainer was very knowledgeable and well prepared about the presentation/training subject, with a positive attitude towards students and making every effort in answering questions during the training session. Top-notch service!
Suresh
United States
A1. Exceptional... recommend to everyone!
Shyam Vaddakapett
United States
A1. My trainer, Mohit Kakkar was excellent as he focused on hands-on assignments to supplement the concepts of AZ 900. The training coordinator Jasmeet as well as the ops manager Sheshadri are also very professional and customer-centric. I recommend Koenig for training courses, and I will take some more courses with them soon.
Gilles Chirlias
United States
A1. Chavi was a great teacher, I have learned a lot from her. I would like to have her for the next training, which would be the AZ 301 and AZ 500.
Abdulrahman Saad Alshahrani
United States
A1. Excellent trainer. I will take another course with him someday. He deserves a good appreciation from his Manager.
Anonymous
United States
https://www.youtube.com/watch?v=sqC40CFfBYI

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FAQ's

You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, we do. For details go to flexi
You will receive the digital certificate post training completion via learning enhancement tool after registration.
Yes you can request your customer experience manager for the same.
Yes, course requiring practical include hands-on labs.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
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We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our @koenig-solutions.com email address.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, you can pay from the course page and flexi page.
Yes you can.
You can pay through debit/credit card or bank wire transfer.

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages

Yes.

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Says our CEO-
“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.