H1: Comprehensive Course on Service Now IT Service Management

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Service Now IT Service Management Course Overview

The ServiceNow IT Service Management certification is a professional credential that verifies an individual's ability to use the ServiceNow platform for managing and coordinating IT services. It centralizes the capabilities of service management, operations management, and business management to improve IT productivity. The certification entails proficiency in IT service automation, consolidation of resources, reduction of costs and understanding of how the ServiceNow platform can be used to transform IT service delivery. Industries rely on it to ensure their IT teams are efficiently managing resources, responding to issues, and delivering high-quality service. This facilitates better decision-making, risk mitigation, and alignment of IT services with business objectives.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.


The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Module 1: Baseline Application Functionality
  • Basic and advanced features in baseline installation of the current release
  • Functionality and features added or changed in the current release
  • State model and default process flow
  • Basic and advanced operations performed by users and the system
  • Key tables used in the application
  • Relationships among application tables
  • Roles and default Access Controls
  • Primary application components (Script Includes, Business Rules, etc.)
  • Integration capabilities
  • Value proposition
  • Key Performance Indicators and Benchmarks
  • Selection of appropriate features and functions to meet business requirements
  • Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability
  • Implementation solutions that work in conjunction with baseline application functionality
  • Incident Management 25%
  • Problem Management 15%
  • Change and Release Management 25%
  • Knowledge Management 5%
  • Request Fulfillment 25%
  • Configuration Management Database 5%
  • Total 100%
Live Online Training (Duration : 40 Hours) 2300 + If you accept merging of other students. Per Participant & excluding VAT/GST
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
Course Prerequisites
• Must have basic IT knowledge
• Prior experience in IT Service Management (ITSM)
• Fundamental understanding of ITIL framework
• Knowledge of ServiceNow functionality and tools
• Experience working in ServiceNow environment
• Basic familiarity with JavaScript or any scripting language.

Service Now IT Service Management Certification Training Overview

Service Now IT Service Management certification training is designed to equip IT professionals with skills for managing and optimizing IT services. The course generally covers key areas like incident management, problem management, change management, knowledge management, service catalog and configuration management. Trainees also learn how to effectively use the Service Now software for various IT operations. The training helps to enhance efficiency, boost productivity and facilitate seamless service delivery in IT organizations.

Why Should You Learn Service Now IT Service Management?

Learning the Service Now IT Service Management course provides multiple benefits such as improving efficiency and productivity in IT operations. It can enhance your skill set, increase your marketability, and potentially boost your salary. A ServiceNow knowledge can also improve service delivery by streamlining processes and minimizing downtime. It assists in maintaining better control of IT infrastructure and costs.

Target Audience for Service Now IT Service Management Certification Training

• IT Professionals seeking to improve efficiency & efficacy
• System administrators seeking advanced ServiceNow capabilities
• Project managers overseeing IT service management projects
• Service operation managers and process owners
• Businesses aiming to optimize their IT service structure

Why Choose Koenig for Service Now IT Service Management Certification Training?

- Accredited Training: Valid and globally recognized certification upon completion of Service Now IT Service Management training.
- Certified Instructors: Gain knowledge and insights from highly skilled trainers who are certified experts in Service Now ITSM.
- Boost Your Career: Enhance your professional portfolio and increase your credibility in the industry.
- Customized Training Programs: Tailor-made courses that align with individual learning pace and preferences.
- Destination Training: Opportunity to benefit from Koenig's global presence and international training destinations.
- Affordable Pricing: Quality training in a cost-effective manner.
- Flexible Dates: Option to choose a time frame that suits individual schedules.
- Instructor-Led Online Training: Learn from anywhere, at any time with instructor-led live online training.
- Wide Range of Courses: Access to an extensive library of ITSM training materials and courses.
- Top Training Institute: Benefit from Koenig's experience and reputation as one of the top IT training institutes.

Service Now IT Service Management Skills Measured

After completing Service Now IT Service Management certification training, an individual acquires skills in managing and maintaining IT services, troubleshooting, resolving technical issues, and analyzing data to improve efficiency. They also learn to navigate and configure the ServiceNow system, automate processes, and integrate various IT services. Knowledge in configuration management database (CMDB), incident management, problem management, change management, and knowledge management are also gained. Moreover, it emphasizes improving user skills on service catalog management and developing expertise in scripting.

Top Companies Hiring Service Now IT Service Management Certified Professionals

Top companies hiring ServiceNow IT Service Management certified professionals include tech giants like IBM and Accenture. Other companies in the league are DXC Technology, ServiceNow itself, and Capitol Technology Solutions. These businesses require professionals skilled in ServiceNow for efficient IT service management and improved business operations.

Learning Objectives - What you will Learn in this Service Now IT Service Management Course?

The learning objectives of the Service Now IT Service Management course are to enable participants to understand and navigate the ServiceNow system to manage IT services. Through this course, participants will acquire knowledge about configuring, administering, and using the Service Now ITSM platform for automating IT Service Processes. They will also learn techniques for tailoring ServiceNow to meet organizational needs, and gain hands-on experience with essential ServiceNow modules. Furthermore, participants will be trained to leverage ServiceNow to enhance IT service levels, improve process efficiency, and reduce costs. Lastly, they will learn to create and manage workflows, forms, lists and tables in the ServiceNow platform.


You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, we do. For details go to flexi
You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
Yes you can request your customer experience manager for the same.
Yes, course requiring practical include hands-on labs.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
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We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our @koenig-solutions.com email address.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, you can pay from the course page and flexi page.
Yes you can.
You can pay through debit/credit card or bank wire transfer.
Yes, we do.
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



Says our CEO-
“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.