ServiceNow Developer Certification Training Course Overview

Enroll for the 3-day ServiceNow Developer Training course from Koenig Solutions. In this course you will learn build and deploy applications on the ITSM ServiceNow platform. Also, ensure the successful customization of applications on the ServiceNow platform according to business needs.


Target Audience:

  • Functional, Administrators and Implementers
  •  Any Programmers
  •  DataBase developers/administrators
  •  Testing professionals
  •  Enterprise Resource Planning professionals
  •  Customer relationship Management professionals
  •  Business Intelligence professionals
  •  Business Process Management professionals
  •  Middleware TL consultant’s professionals
  • Any degree Fresher’s
  •  Service Desk Managers Professionals
  •  ITSM/ITIL Professionals
  •  Ticketing TL Professionals
  • Business Analyst/System analyst

Learning Objectives:

After completing this course, you will be able to:

  • Ability to Explain ServiceNow vital features and paybacks.
  • Comprehending essential Servicenow applications and modules.
  • Listing the high-level setup steps for the obligatory dependences.
  • Comprehending the high-level procedure included in realizing ServiceNow ITSM platform
  • Narrating ability of how the out-of-box self-service application pages show.
  • Narrating options for organizing self-service application initial landing pages.
  • Clarifying how to confirm the early application.
  • Narrating which major ITIL/ITSM features are reinforced by ServiceNow, counting multi-currency price list support.
  • Generating an elementary appeal, transfer to modification and difficult, and make a knowledge-base entry.
  • Clarifying the basis of ticket types used in ServiceNow
  • Generating and sustain SLAs.
  • Making and maintain Service Catalog.
  • Ability to describe the main features and functionality of ServiceNow Applications


ServiceNow Developer (24 Hours) Download Course Contents

Live Virtual Classroom Fee On Request
Group Training
01 - 03 Nov GTR 09:00 AM - 05:00 PM CST
(8 Hours/Day)

06 - 08 Dec 09:00 AM - 05:00 PM CST
(8 Hours/Day)

1-on-1 Training (GTR)
4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

GTR=Guaranteed to Run
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
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Course Modules

Module 1: Introduction to ServiceNow Developer Course
  • What is Service Now
  • Why and who can use Service Now
  • Concept of cloud computing in Service Now
  • Introduction to ITIL® foundation
  • Navigation and users
  • Helpful portals, releases
Module 2: Customize Homepage
  • Creating Gauges
  • Define CSS properties, UI Properties
  • Change visibility of Homepage and banner
Module 3: Tables, Form, Dictionary
  • Creating Application, module
  • Creating table
  • Personalizing form and table layout
  • Creating Section
  • View
  • Dictionary entries
  • Dictionary overrides
  • Reference qualifiers
  • Related lists
Module 4: Update set’s Creation
  • Creating an update set
  • Merge update set
  • Retrieve Update set in another instance
Module 5: Creating workflow
  • Workflow editor and workflow scripts
  • Workflow activities and workflow context
  • Workflow stages, transitions
Module 6: Service catalog management
  • Use of service catalog, back end execution
  • Creating catalog item, record producer, order guide
  • Create RITM and catalog task
  • Attaching workflow to catalog items
Module 7: Importing data in Service Now
  • Data sources
  • XML import
  • Transform maps
  • Scheduled data import
  • Import sets
  • Transform scripts
  • Data load automation
Module 8: User Administration
  • Creating groups
  • Users and Departments
  • Concept of delegation
  • Customizing user profile
  • Roles & group membership
  • Fetch detail of logged in user
Module 9: Email Notification
  • Defining a Template
  • Define notification
  • Email logs
  • Introduction to SMTP and POP mail servers
  • Trigger email on event
Module 10: Create SLA &Schedule
  • SLA Definitions
  • SLA Properties
  • Attach SLA to task
  • Create schedule and child schedule
Module 11: Scheduled Jobs
  • Introduction to scheduled jobs
  • Scheduled Job log
  • Scheduled reports
Module 12: Access Control List
  • Create Read, Write and Create ACL on table and field level
  • Debug ACLS
  • Write ACL Scripts
  • Concept of privileged system admin
Module 13: Content Management (CMS)
  • Creating site, page
  • Dynamic content block
  • Define Header, theme, style sheet
  • Creating UI page, UI macros
Module 14: Introduction to Web service
  • Introduction to web services
  • SOAP Messages
Module 15: Debugging
  • Personalize users
  • Debugging Business Rule
  • Debugging ACL
  • Background scripts
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Course Prerequisites
  • ServiceNow Experience
  • JavaScript & Object Oriented Programming
  • Understanding of Web App Architecture (HTTP & Databases)