ServiceNow Advanced Course Curriculum Course Overview

The ServiceNow Advanced Course Curriculum training and certification course introduces you to ServiceNow which is a cloud based IT Service Management tool progressing under ITSM and IT Governance. Organisations across the world have started implementing ServiceNow as it enables them to maintain a structure of record for Enterprise IT, reduce operational costs and improve the efficiency. ServiceNow also provides us the ability to develop custom applications as per the customer demands.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.

  • 1. Do you have limited Window for training?
  • 2. Can you only spend 4-hours per day?
  • 3. Do you want to start training immediately?
  • If your answer is yes to any one of the above, you need 1-on-1- Training
The 1-on-1 Advantage
Methodology
Flexible Dates
4-Hour Sessions
  • View video
  • The course will be free if we are not able to start within 7 days of booking.
  • Only applicable for courses on which this logo appears.

Your will learn:

Module 1: Introduction to ITIL
  • Introduction to ITSM
  • Incident Management
  • Problem Management and change management
  • Service Request Management
  • Configuration Management Database
  • SLA’s and OLA’s
  • Tool Introduction
  • Current Competitors
  • Releases, User Licenses
  • Using Wiki and Community
  • Customizing Home Pages
  • Form Layouts and list layouts
  • Adding Users to Groups
  • Granting Roles to Users
  • Introducing Applications and Modules
  • Creation of tables and Modules
  • reating tickets and raising Requests
  • Creating SLA’s
  • Performance Metrics
  • UI Policies
  • Notifications
  • Dictionary Entries and Overrides
  • Data Policies
  • List Control and Calculations
  • Exporting the Data from Service-Now
  • Update sets imports and Exports
  • Scheduling Jobs
  • Business Rules
  • Client Scripts
  • UI Actions,
  • Script Includes
  • Jelly Scripting
  • Bar Charts
  • Pie Charts
  • List Reports
  • Pivot Tables
  • using scripting in Reporting
  • Scheduling Reports
  • Making Gauges
  • Need for cloning and ways to implement
  • Upgrading the instance for new Release
  • Classes in CMDB
  • Mapping Configuration Item to Asset Records
  • Loading the CI’s into Service-Now
  • Relating Configuration items
  • Loading Data of different Formats
  • Using Data Sources
  • Using Transform Maps and Transform scripts
  • Creating Catalog Items using Variables and Variable sets
  • Creating Record Producers
  • Design the flow using Workflow
  • Creating Execution Plans
  • Writing Catalog Client Scripts and Catalog UI Policies
  • Creating Workflows on different tables
  • Approvals using workflows
  • Using Different Activities in workflows
Live Online Training (Duration : 40 Hours) Fee On Request
Group Training Date On Request
1-on-1 Training
4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
Classroom Training is available. Enquire for the fee Click
Ultra-Fast Track

If you can't spare 40 hours. We can offer you an Ultra-Fast Track for 20 hours

Course Prerequisites
  • Basic Computer Knowledge.

Upon Completion of this Course, you will accomplish following:

  • Introduction to ITIL
  • Introduction to Service-Now
  • Basic administration
  • Advanced Administration
  • Scripting
  • Reporting
  • Cloning and upgrades
  • Configuration management
  • Import sets
  • Service catalog
  • Workflows

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FAQ's


Yes, fee excludes local taxes.
The Fee includes:
  • Courseware
Yes, Koenig Solutions is a ServiceNow Learning Partner