ServiceNow Admin Certification Training Course Overview

Overview

In this course participants will be learning about the different lifecycles and value of the ITSM applications from the viewpoint of stakeholders and daily users.

The training focuses on the baseline capabilities and the touch points between these ITSM applications:

  • Incident Management
  • Problem Management
  • Knowledge Management
  • Change Management
  • Request Fulfillment and Service Catalog
  • Configuration Management

Audience

  • Anyone who will be working on a ServiceNow implementation of the ITSM applications.

ServiceNow Admin (24 Hours) Download Course Contents

Instructor - Led Online Training Fee For Both Group Training & 1-on-1 Training 1100
Group Training

19,20,21 Apr
09:00 AM - 05:00 PM CST
(8 Hours/Day)

03,04,05 May
09:00 AM - 05:00 PM CST
(8 Hours/Day)

07,08,09 Jun
09:00 AM - 05:00 PM CST
(8 Hours/Day)

GTR=Guaranteed to Run
1-on-1 Training (GTR)
4 Hours
8 Hours
Week Days
Week End


Available

Not Available

Booked By You

Classroom training is available in select Cities

Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request

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Course Prerequisites

  • ServiceNow Fundamentals
  • Familiarity with basic ServiceNow platform features, such as:
  • ServiceNow user interface (UI), iconography, and user settings
  • UI navigation
  • List management
  • Platform security model that explains how ServiceNow roles determine what a user can access, create, update, and delete.

Upon completion of this course, you will be able to accomplish:

  • To create and work records through each of the covered ITSM application lifecycles
  • Demonstration of each application lifecycle from a persona viewpoint
  • To articulate the value and baseline features of each of the ITSM applications
  • Knowledge about the key decisions to be made during the implementation of these ServiceNow ITSM applications
  • Getting introduced to ServiceNow Performance Analytics 


FAQ's


No, the published fee includes all applicable taxes.