ServiceNow Admin

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ServiceNow Admin Course Overview

Overview

In this course participants will be learning about the different lifecycles and value of the ITSM applications from the viewpoint of stakeholders and daily users.

The training focuses on the baseline capabilities and the touch points between these ITSM applications:

  • Incident Management
  • Problem Management
  • Knowledge Management
  • Change Management
  • Request Fulfillment and Service Catalog
  • Configuration Management

Audience

  • Anyone who will be working on a ServiceNow implementation of the ITSM applications.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.

The 1-on-1 Advantage

Flexible Dates

  • • Choose Start Date
  • • Reschedule After Booking
  • • Weekend / Evening Option

4-Hour Sessions

Destination Training
(Dubai/London/Sydney
New York/Delhi/Goa
Singapore)

Flexi
(Video Recording of Live Online)

You will learn:

Module 1: An Introduction to ServiceNow and its UI
  • An overview of ServiceNow
  • Various versions of ServiceNow
  • An Architectural Overview of ServiceNow
  • Login and User Interface of ServiceNow
  • Methods of configuring navigation
  • Various options of Search and Banding
  • Methods of managing Lists and Forms
  • Explore Several Filter
  • Breadcrumbs and Search functionality
  • Plugins
  • Social and Collaboration features in ServiceNow
  • User data and authentication of the users
  • Adding new users and groups
  • Roles and usually offered roles
  • An introduction to Several Admin Roles
  • Testing and creating the Assignment Rules
  • ServiceNow and Database tables
  • Table relationships and administration
  • Types of Modules and Applications
  • Import Sets
  • Data sources and transform maps
  • CMBD (Configuration Management Database)
  • ServiceNow tables and CIS
  • Reporting applications and capabilities
  • Running reporting
  • Knowledge Management
  • Knowledge base architecture and securit
  • Service Catalog
  • Essential components of the Service Catalog
  • Ways to maintain the Catalog variables and items
  • Record all the producers and order guides
  • Workflow situations
  • Key activities
  • Various conditions and stages
  • Approval and SLA
  • An architectural overview of Client Side and Server Side
  • User Interface policy and Data policy
  • User Interface Actions
  • Business rules and client scripts
  • An overview of different Security Levels
  • ACLs and settings of the high security
  • Setting events
  • Notifications and logs
  • Update set
  • Update all the Set capture and update all the set processes
  • Release cycle of ServiceNow
  • Notifications
  • Performance elements and stats
  • An overview of ‘Connect
  • Connect - A useful collaboration tool
Live Online Training (Duration : 24 Hours) 950 + If you accept merging of other students. Per Participant
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
Can’t Attend Live Online? Click to Buy Flexi For Only $199 (Video Recording of Live Online)
Course Prerequisites
  • ServiceNow Fundamentals
  • Familiarity with basic ServiceNow platform features, such as:
  • ServiceNow user interface (UI), iconography, and user settings
  • UI navigation
  • List management
  • Platform security model that explains how ServiceNow roles determine what a user can access, create, update, and delete.

Upon completion of this course, you will be able to accomplish:

  • To create and work records through each of the covered ITSM application lifecycles
  • Demonstration of each application lifecycle from a persona viewpoint
  • To articulate the value and baseline features of each of the ITSM applications
  • Knowledge about the key decisions to be made during the implementation of these ServiceNow ITSM applications
  • Getting introduced to ServiceNow Performance Analytics 

Student Feedback  (Check Koenig Feedback on Trustpilot)

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training ?
Student Name Country Feedback Rating
Abu United States A1. Yes, she was very clear & a strong mastery of both English & Azure platforms hence following was easy. She was also patient and was answering every question asked, she also shared material & tips on how to pass the exam, Well done, and keep it up.
Nick Barker United States A1. Calm and understanding, she not only kept the course running well but also took time to help those with lots of questions. Very well done.
Robin Johnson United States A2. Individual attention during training, excellent customer service and coordination. Neha has been ever so helpful and is definitely an asset to Koenig.
Shivani Prasad United States A1. The trainer was great and his teaching methods were incredible. He used different teaching methods to ensure I was learning well. A fun trainer with lots of patience and understanding.
Adam United States A1. The trainer was very knowledgeable and well prepared about the presentation/training subject, with a positive attitude towards students and making every effort in answering questions during the training session. Top-notch service!
Suresh United States A1. Exceptional... recommend to everyone!
Shyam Vaddakapett United States A1. My trainer, Mohit Kakkar was excellent as he focused on hands-on assignments to supplement the concepts of AZ 900. The training coordinator Jasmeet as well as the ops manager Sheshadri are also very professional and customer-centric. I recommend Koenig for training courses, and I will take some more courses with them soon.
Gilles Chirlias United States A1. Chavi was a great teacher, I have learned a lot from her. I would like to have her for the next training, which would be the AZ 301 and AZ 500.
Abdulrahman Saad Alshahrani United States A1. Excellent trainer. I will take another course with him someday. He deserves a good appreciation from his Manager.
Anonymous United States https://www.youtube.com/watch?v=sqC40CFfBYI

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