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Service Intelligence in Microsoft Dynamics 365 for Customer Service

Overview

In Service Intelligence in Microsoft Dynamics 365 for Customer Service training course you will learn thorough and gradual instructions with core focus to utilize the knowledge acquired in knowledge base articles, existing case studies to swiftly provide the customers with the information they require and solving their issues and complaints.It also teaches to utilizing interactive service hub to improve agent and user experience ultimately improving the customer service.

Schedule & Prices
Course Details Schedule
Live Online Training (Instructor-Led)
Duration : 1 Day (2 Day for 4 Hours/Day)
Fee : USD 600 (1-on-1)†



April

8 Hours/Day
4 Hours/Day
08
13
15
19
20
27
08
13
15
19
20
27
May

8 Hours/Day
4 Hours/Day
06
13
25
06
13
25
June

8 Hours/Day
4 Hours/Day
03
10
03
10
WeekEnd- 31-May
Fly-Me-a-Trainer
Duration : 1 Day
Fee : On Request
Client's Location
As per mutual convenience
Classroom Training*
Duration : 1 Day
Fee : Sydney : USD 1,400 London : USD 1,200 Dubai : USD 1,300 India : USD 900
May
25 (Chennai) (Venue)
June
03 (Brisbane) (Venue)
03 (Melbourne) (Venue)
03 (Sydney) (Venue)
10 (Brisbane) (Venue)
10 (Melbourne) (Venue)
10 (Sydney) (Venue)
WeekEnd- 31-May Dubai (Venue)

Enquire Now




Input symbols

On Completion of this course you will be familiar with:

  • Knowledge Management
  • Interactive Service Hub
  • Introduction to Service Analysis Tool
  • Service Analysis Tool Extended

 

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