Service Intelligence in Microsoft Dynamics 365 for Customer Service

Overview


In Service Intelligence in Microsoft Dynamics 365 for Customer Service training course you will learn thorough and gradual instructions with core focus to utilize the knowledge acquired in knowledge base articles, existing case studies to swiftly provide the customers with the information they require and solving their issues and complaints.It also teaches to utilizing interactive service hub to improve agent and user experience ultimately improving the customer service.

This course prepares you for Exam MB2-718. Download Course Contents
Schedule & Prices
Course Details Schedule
Classroom Training*
Duration : 1 Day
Fee :  London: £4,500, Dubai : $1,320 , India : $945


December
24 (London)
30 (Delhi)
30 (Dubai)
January
06 (London)
Instructor-Led Online Training
Duration : 1 Day
Fee :  $1,200


December
24
30
January
06
Fly-Me-a-Trainer
Duration : 1 Day
Fee : On Request
Client's Location
As per mutual convenience

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On Completion of this course you will be familiar with:

  • Knowledge Management
  • Interactive Service Hub
  • Introduction to Service Analysis Tool
  • Service Analysis Tool Extended