Service Cloud Essentials for Managers (SVC201) helps support, Managers establish and sustain results for call center CRM and customer self-service. In this interactive course, support managers will acquire hands-on experience overseeing the deployment of the Service Cloud to facilitate collaboration among agents and customers, for customer self-service and case deflection, for multi-channel support of incoming shells, for case management and case workflow mechanization, and for support-related analytics and reporting.
Audience: This class is designed for professionals who directly or indirectly manage support teams. No prior knowledge of Salesforce is needed.
Course Content / Exam(s)
Schedule for Service Cloud Essentials for Managers (SVC201)
Service Cloud Essentials for Managers (SVC201) Benefits
Upon Completion of this Course, you will accomplish following:-
Advise your Salesforce administrator on how to set up Salesforce Service Cloud to best fit your team’s needs.
Establish productivity tools using recommended practices to get your team more efficient and accurate.
Use collaboration tools such as Chatter, Salesforce Knowledge, and Salesforce Communities to share knowledge and resources among agents and clients.
Produce reports and dashboards to gain insight into your team’s execution.
Give an edge to your career with SalesForce certification training courses. Students can join the classes for Service Cloud Essentials for Managers (SVC201) Training & Certification Course at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.