Service Cloud Essentials for Managers (SVC201) Training & Certification Courses
 800 Ratings

Enquire Now


 
Loading...  

Processing data, please wait...

Live Chat
#1 Offshore IT Training Company
#1 Offshore IT Training Company
Guarantee to Run the Classes
Guarantee to Run the Classes
Get Trained by Industry Expert
Get Trained by Industry Expert
Hello Koenig

Overview

Service Cloud Essentials for Managers (SVC201) helps support, Managers establish and sustain results for call center CRM and customer self-service. In this interactive course, support managers will acquire hands-on experience overseeing the deployment of the Service Cloud to facilitate collaboration among agents and customers, for customer self-service and case deflection, for multi-channel support of incoming shells, for case management and case workflow mechanization, and for support-related analytics and reporting.

Audience: This class is designed for professionals who directly or indirectly manage support teams. No prior knowledge of Salesforce is needed.

Download course contents.
Need more info ? Email info@koenig-solutions.com  or   Enquire now!

Schedule & Prices

Delivery Mode Location Course Duration Fees Schedule
Instructor-Led Online Training (1-on-1) Client's Home/Office2 Days $ 880 As per mutual convenience (4-Hours Evenings & Weekends Possible
Classroom Training * Dubai 2 Days $ 1,640
23-24 Jun 2019 (1 Seat Left),
21 Jul -22 Jul 2019
Delhi, Bangalore, Dehradun (Rishikesh), Goa, Shimla, Chennai 2 Days $ 880
20 May -21 May 2019,
27 May -28 May 2019,
3 Jun -4 Jun 2019,
17 Jun -18 Jun 2019,
24 Jun -25 Jun 2019,
1 Jul -2 Jul 2019,
15 Jul -16 Jul 2019,
22 Jul -23 Jul 2019,
29 Jul -30 Jul 2019
Fly-Me-a-Trainer Client's Location2 Days On Request As per mutual convenience

Service Cloud Essentials for Managers (SVC201) Benefits

Upon Completion of this Course, you will accomplish following:-

  • Advise your Salesforce administrator on how to set up Salesforce Service Cloud to best fit your team’s needs.
  • Establish productivity tools using recommended practices to get your team more efficient and accurate.
  • Use collaboration tools such as Chatter, Salesforce Knowledge, and Salesforce Communities to share knowledge and resources among agents and clients.
  • Produce reports and dashboards to gain insight into your team’s execution.

Give an edge to your career with SalesForce certification training courses. Students can join the classes for Service Cloud Essentials for Managers (SVC201) Training & Certification Course at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.

Need more info ? Email info@koenig-solutions.com  or   Enquire now!
Delhi
Bangalore (Bengaluru)
Goa
Shimla (Himalayas)
Chennai
Dehradun
Dubai
USA Singapore
All rights reserved. ©1997 - 2019, Koenig Solutions Pvt. Ltd.
PMP® is a registered trademark of the Project Management Institute.
Koenig Solutions Pvt. Ltd. is rated 4.4 stars by www.facebook.com/KoenigSolutions based on 107 reviews

Please Input Captcha Below

Submit