Service Cloud Essentials for Agents (SVC101) assists support agents with their daily activities, from collaborating with other agents to logging and resolving cases. In this class, support agents will gain hands-on experience using Service Cloud to share knowledge with each other and with customers, divert cases by creating self-service resources for customers, receive cases through a variety of channels and use a web-based console specifically built for support agents to manage and resolve cases efficiently.
Audience: This class is designed for support agents. No prior knowledge of Salesforce is needed.
Course Content / Exam(s)
Schedule for Service Cloud Essentials for Agents (SVC101)
Service Cloud Essentials for Agents (SVC101) Benefits
Upon Completion of this Course, you will accomplish following:-
Help customers resolve their issues using self-service communities.
Learn how to receive customer issues through a variety of channels including CTI and social media.
View and manage customer information and cases in a single console.
Work with specialized automation tools that are meant to increase agent Productivity.
Collaborate and share knowledge with customers and teammates.
Give an edge to your career with Salesforce certification training courses. Students can join the classes for Service Cloud Essentials for Agents (SVC101) at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.