Salesforce Service Cloud Administration course at Koenig is a meant for experienced administrators who are responsible for configuration and maintenance of Service Cloud for their organizations. Using scenario-based training and real-world cases, this Service Cloud course will impart training to administrators on configuring Salesforce Knowledge, setting up service contracts with entitlements and milestones, setting up Live Agent, creating Console for Service application, and configuring SoftPhone through Open CTI. This Salesforce Service Cloud training will also shed light on configuring a Customer Community.
Teachings from this course will help students clear Salesforce Certified Service Cloud Consultant Certification.
This preparatory Salesforce Certified Service Cloud Consultant Training is ideal for experienced administrators with 6 months of experience in Salesforce and/or administrators possessing skills equivalent to Administration Essentials for New Administrators course.
Course Content / Exam(s)
Schedule for Service Cloud Administration
Service Cloud Administration Benefits
Upon Completion of this Course, you will accomplish following:-
Setting up the process for case management
Automation of support process using queues, workflows and assignment or escalation rules
Configuration of Salesforce knowledge for managing the publication, creation, and maintenance of knowledge articles
Setting up service contracts using milestones by enabling entitlements
Augment the efficiency of support representatives by setting up the Salesforce Console for Service
Comprehend the capabilities and functionalities of CTI interface in the Console
Implement Live Agent for configuring online chat with customers
Give an edge to your career with Salesforce certification training courses. Students can join the classes for Service Cloud Administration (ADM 261) Training & Certification Course at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.
Recommended Courses and Certification: