Service Cloud Administration Training & Certification Courses
 800 Ratings

Enquire Now


 
Loading...  

Processing data, please wait...

Expert Chat
Guarantee to Run the Classes
Guarantee to Run the Classes
#1 Offshore IT Training Company
#1 Offshore IT Training Company
Get Trained by Industry Expert
Get Trained by Industry Expert

Overview

Salesforce Service Cloud Administration course at Koenig is a meant for experienced administrators who are responsible for configuration and maintenance of Service Cloud for their organizations. Using scenario-based training and real-world cases, this Service Cloud course will impart training to administrators on configuring Salesforce Knowledge, setting up service contracts with entitlements and milestones, setting up Live Agent, creating Console for Service application, and configuring SoftPhone through Open CTI. This Salesforce Service Cloud training will also shed light on configuring a Customer Community.

Teachings from this course will help students clear Salesforce Certified Service Cloud Consultant Certification.

This preparatory Salesforce Certified Service Cloud Consultant Training is ideal for experienced administrators with 6 months of experience in Salesforce and/or administrators possessing skills equivalent to Administration Essentials for New Administrators course.

 

Need more info ? Email info@koenig-solutions.com  or   Enquire now!

Schedule & Prices

Delivery Mode Location Course Duration Fees  Schedule
Classroom Training *
Delhi, Bangalore, Dehradun (Rishikesh), Goa, Shimla, Chennai 3 Days $ 1,000 E
3-5 Dec 2018 (1 Seat Left),
10-12 Dec 2018,
24-26 Dec 2018,
31-2 Jan 2019,
7 Jan -9 Jan 2019,
21 Jan -23 Jan 2019,
28 Jan -30 Jan 2019,
4 Feb -6 Feb 2019
* E = Exam included
Need more clarity on schedule and prices? Email info@koenig-solutions.com  or   Enquire now!

Course Content / Exam(s)

Schedule for Service Cloud Administration

Schedule for Service Cloud Administration
Course# Course Content Duration (days)
Service Cloud Administration3

Service Cloud Administration Benefits

Upon Completion of this Course, you will accomplish following:-

  • Setting up the process for case management
  • Automation of support process using queues, workflows and assignment or escalation rules
  • Configuration of Salesforce knowledge for managing the publication, creation, and maintenance of knowledge articles
  • Setting up service contracts using milestones by enabling entitlements
  • Augment the efficiency of support representatives by setting up the Salesforce Console for Service
  • Comprehend the capabilities and functionalities of CTI interface in the Console
  • Implement Live Agent for configuring online chat with customers
    • Setting up Communities

Give an edge to your career with Salesforce certification training courses. Students can join the classes for Service Cloud Administration (ADM 261) Training & Certification Course at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.

Recommended Courses and Certification:


Need more info ? Email info@koenig-solutions.com  or   Enquire now!