Service Cloud Administration Training & Certification Courses

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Salesforce Service Cloud Administration course at Koenig is a meant for experienced administrators who are responsible for configuration and maintenance of Service Cloud for their organizations. Using scenario-based training and real-world cases, this Service Cloud course will impart training to administrators on configuring Salesforce Knowledge, setting up service contracts with entitlements and milestones, setting up Live Agent, creating Console for Service application, and configuring SoftPhone through Open CTI. This Salesforce Service Cloud training will also shed light on configuring a Customer Community.

Teachings from this course will help students clear Salesforce Certified Service Cloud Consultant Certification.

This preparatory Salesforce Certified Service Cloud Consultant Training is ideal for experienced administrators with 6 months of experience in Salesforce and/or administrators possessing skills equivalent to Administration Essentials for New Administrators course.


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Schedule & Prices

Delivery Mode Location Fees Schedule
Instructor-Led Online Training (1-on-1)

Duration : 3 Days
Client's Home/Office $ 1,670 As per mutual convenience (4-Hours Evenings & Weekends Possible
Classroom Training *

Duration : 3 Days
Dubai $ 1,780 E
22-24 Sep 2019,
27-29 Oct 2019,
3 Nov -5 Nov 2019,
10 Nov -12 Nov 2019,
8 Dec -10 Dec 2019
Delhi, Bangalore, Dehradun (Rishikesh), Goa, Shimla, Chennai $ 1,050 E
11 Sep -13 Sep 2019,
12 Sep -14 Sep 2019,
3 Oct -5 Oct 2019,
9 Oct -11 Oct 2019,
28 Oct -30 Oct 2019,
11 Nov -13 Nov 2019,
13 Nov -15 Nov 2019,
2 Dec -4 Dec 2019,
9 Dec -11 Dec 2019

Duration : 3 Days
Client's Location On Request As per mutual convenience
* E = Exam included

Service Cloud Administration Benefits

Upon Completion of this Course, you will accomplish following:-

  • Setting up the process for case management
  • Automation of support process using queues, workflows and assignment or escalation rules
  • Configuration of Salesforce knowledge for managing the publication, creation, and maintenance of knowledge articles
  • Setting up service contracts using milestones by enabling entitlements
  • Augment the efficiency of support representatives by setting up the Salesforce Console for Service
  • Comprehend the capabilities and functionalities of CTI interface in the Console
  • Implement Live Agent for configuring online chat with customers
    • Setting up Communities

Give an edge to your career with Salesforce certification training courses. Students can join the classes for Service Cloud Administration (ADM 261) Training & Certification Course at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.

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Bangalore (Bengaluru)
Shimla (Himalayas)
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