SAP CRM is the CRM tool given by SAP and is used for numerous a commercial process SAP CRM is a constituent of the SAP business suite. It can instrument customized business processes, integrate with other SAP and non-SAP systems, help attain CRM strategies. SAP CRM can help an organization to remain linked to customers. This signifies an organization can achieve customer expectations with the types of services and products that persons needs. It likewise aids to achieve 'Single face to customer', which means the customer get regular & actual info independent of channel through which the he or she is contacting your company. Course Objectives: It is a part of SAP Business Suite to manage customer relationship. It supports all customer-focused business areas such as marketing, sales and service. It is implemented for different customer interaction channels, such as Interaction Centre, Internet, and Mobile clients (hand-held devices like laptop, mobile, etc.). CRM Analytics, a component of SAP CRM, enables your organization to gather all relevant info about various key features such as a customer and examine this knowledgebase to incorporate insights into operative processes and strategic decision-making.
Classroom Training*Duration : 10 Days
Fee : India : USD 3,600
Give an edge to your career with SAP certification training courses. Students can join the classes for SAP CRM Training & Certification Courses at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa & Dehradun.