Cisco Certified Technician Supporting Cisco Routing and Switching Network Devices (RSTECH) v3.0

Cisco Certified Technician Supporting Cisco Routing and Switching Network Devices (RSTECH) v3.0 Certification Training Course Overview

This course focuses on the skills required for onsite support and maintenance of Cisco® routers, switches, and operating environments.

This course will help Field Engineers identify Cisco router and switch models, accessories, cabling, and interfaces; understand the Cisco IOS® software operating modes and identify commonly found software. The engineer will also be able to use the CLI to connect and service products.

This course helps participants to prepare for the Cisco Certified Technician Routing and Switching (100-490 RSTECH) exam.


  • Cisco’s Third-Party Maintainer Field Engineers
This course prepares you for Exam 100-490.

Cisco Certified Technician Supporting Cisco Routing and Switching Network Devices (RSTECH) v3.0 (Duration : 8 Hours) Download Course Contents

Live Virtual Classroom
Group Training 550
02 Aug 09:00 AM - 05:00 PM CST
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06 Sep 09:00 AM - 05:00 PM CST
(8 Hours/Day)

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8 Hours
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12 PM

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Course Modules

Module 1: General Networking Knowledge
  • Examining LAN and WAN Connectivity
  • Describe the function of FTP, TFTP, Telenet, Secure Shell (SSH), and Ping
Module 2: Cisco Equipment and Related Hardware
  • Identifying Cisco router and switch models, and their interfaces
  • Identifying and describing commonly used components
Module 3: Cisco IOS Software Operation
  • Describing Cisco IOS CLI Functions
  • Using and interpreting the basic Cisco IOS Software commands
Module 4: Service-Related Knowledge
  • Managing Configurations via the Console Port and Terminal Program
  • Performing software upgrade or downgrade using TFTP, FTP, XMODEM, tftpdnld, and USB Storage
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Course Prerequisites
  • No prerequisites are required

Upon completion of this course, you will be able to accomplish:

  • Use basic Cisco software configuration and tools: Tear Term, Putty, TFTP server, FTP server, USB Storage, loopback plug, and Microsoft Windows
  • Understand network fundamentals, Cisco products, and hardware components
  • Perform remedial services (hardware break/fix) on Cisco products including software and configuration backup and restore, software upgrade/downgrade
  • Recognize connection type and cable requirement
  • Perform basic Layer 1 and basic Layer 2 troubleshooting