Enrol for the two days Reporting Cisco Contact Center Enterprise (CCER) v1.0 certification training from Koenig Solutions accredited by Koenig Solutions. This course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources.
Through a blend of hands-on labs and interactive lectures, you will learn analyzing and troubleshooting in various deployment scenarios: Designed Tier 2/Day 2 Support. The Cisco® Contact Center Enterprise (CCE) solution helps businesses deliver a connected digital experience, enabling you to provide contextual, continuous, and capability-rich journeys for your customers, across time and channels. The course teaches you the business application of the CCE solution providing the framework of interrelationship between both core and optional components required to configure the CCE solution.
Target audience
After taking this course, you should be able to:
Course Details | Schedule |
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Live Virtual Classroom (Instructor-Led)
Fee : 600 (Includes Taxes)
9 AM - 5 PM |
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Client's Location As per mutual convenience |
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Classroom training is available in select Cities
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Hire Our Trainers! Click here |
To fully benefit from this course, you should have the following knowledge:
Recommended Cisco offerings that may help you meet these prerequisites: