R12.2 Oracle Service Fundamentals


R12.2 Oracle Service Fundamentals training course helps you understand functional administrators who have limited programming knowledge how to modify key Oracle TeleService and service request functionality to fit your organization’s business needs. In R12.2 Oracle Service Fundamentals training course you will learn how to set up service requests to handle a wide variety of customer problems, while learning how to automatically assign those service requests to the right group for resolution.

Who Should do this course?

  • Business Analysts
  • Functional Implementer
Schedule & Prices
Course Details Schedule
Classroom Training*
Duration : 4 Days
Fee : India : $2,200 , Dubai : $4,200

08-11 (Dubai)
12-15 (Dubai)

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On Completion of this course you will be able to:-

  • Introduction to Service and Oracle TeleService
  • Service Request Overview and Basic Setups
  • Additional Basic Setups
  • Setting Up Service Request Security
  • Setting Up Work Assignment and Distribution
  • Modifying Service Request Reports
  • Automatic Notifications
  • Capturing Additional Service Request Information
  • Items in Service Requests
  • Automatic Generation of Service Request Tasks
  • Checking for Duplicate Service Requests
  • Setting Up Electronic Approvals and Records
  • Getting Started with User Interface Modification
  • Setting Up Oracle Knowledge Management
  • Setting Up Charges
  • Setting Up Customer Care