callicon +1 210-504-8191
whatsAppIcon +1 210-504-8191
emailIcon info@koenig-solutions.com
koenig-logo
logo-30-years
Login
koenig-logo
whatsAppIcon +1 210-504-8191
phoneIcon +1 210-504-8191

Oracle Service Cloud (RightNow) Analytics Course Overview

Oracle Service Cloud (RightNow) Analytics Course Overview

The Oracle Service Cloud (RightNow) Analytics course is designed to equip learners with the skills needed to leverage the powerful reporting and analytics features of the Oracle Service Cloud platform. The course is structured into four comprehensive modules, each focusing on different aspects of report creation, customization, and optimization.

Module 1: Fundamentals introduces participants to the basics of Oracle Service Cloud Analytics, including navigation, report exploration, and use. Learners will understand how to find, publish, and schedule reports effectively.

Module 2: Creating and Modifying Reports delves into the technicalities of report planning and development, teaching students about expressions, filters, functions, variables, and advanced data representation techniques like rollups, slicing, and cross tabs.

Module 3: Advanced Reporting Techniques covers the creation of interactive reports through drilldowns, report linking, and data joining. Participants will also learn to analyze report performance and share reports through exports and imports, as well as design informative dashboards.

Module 4: Look and Feel focuses on the aesthetic and user experience aspects of reports, including conditional formatting, styling, and the integration of charts and images to make data visually engaging.

By the end of the course, learners will be well-versed in creating robust, dynamic reports that can drive decision-making and offer valuable insights into customer service operations within the Oracle Service Cloud environment.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.

4.6 Ratings

Koenig's Unique Offerings

images-1-1

1-on-1 Training

Schedule personalized sessions based upon your availability.

images-1-1

Customized Training

Tailor your learning experience. Dive deeper in topics of greater interest to you.

images-1-1

4-Hour Sessions

Optimize learning with Koenig's 4-hour sessions, balancing knowledge retention and time constraints.

images-1-1

Free Demo Class

Join our training with confidence. Attend a free demo class to experience our expert trainers and get all your queries answered.

Purchase This Course

Fee On Request

♱

  • Live Online Training (Duration : 16 Hours)
  • Per Participant
  • Guaranteed-to-Run (GTR)
  • date-img
  • date-img

♱ Excluding VAT/GST

Classroom Training price is on request

  • Live Online Training (Duration : 16 Hours)
  • Per Participant

♱ Excluding VAT/GST

Classroom Training price is on request

Request More Information

Email:  WhatsApp:

Course Prerequisites

Certainly! To ensure that our students are well-prepared to take full advantage of the Oracle Service Cloud (RightNow) Analytics course, the following are the minimum required prerequisites:


  • Basic understanding of CRM concepts and principles, particularly as they relate to customer service operations.
  • Familiarity with the Oracle Service Cloud (RightNow) platform, including navigation and general usage.
  • Experience with data analysis and reporting is beneficial but not mandatory.
  • Basic computer literacy, including proficiency with spreadsheets (such as Microsoft Excel) for data manipulation.
  • Ability to comprehend and construct logical statements (IF, AND, OR) which will aid in creating report filters and expressions.
  • An analytical mindset and problem-solving skills to understand report requirements and outcomes.

While previous experience in SQL or database management is not a strict requirement, it can be helpful for understanding the more technical aspects of report creation and modification. Our course is designed to accommodate those with foundational knowledge, and we provide comprehensive instruction to bridge any gaps in understanding analytics within the Oracle Service Cloud environment.


Target Audience for Oracle Service Cloud (RightNow) Analytics

The Oracle Service Cloud (RightNow) Analytics course equips professionals with the skills to analyze customer interactions effectively.


  • Business Analysts specializing in customer experience or service analytics
  • Customer Service Managers seeking to improve service delivery through data insights
  • Customer Experience (CX) Professionals who utilize Oracle Service Cloud in their strategy
  • IT Professionals responsible for implementing and managing Oracle Service Cloud solutions
  • Data Analysts focused on customer service data and reporting
  • Oracle Service Cloud Administrators who manage and customize reporting functions
  • Technical Support Specialists looking to leverage analytics for service improvements
  • CRM Consultants who advise on Oracle Service Cloud Analytics
  • Marketing Professionals interested in customer behavior and service analytics
  • Report Developers tasked with creating custom reports in Oracle Service Cloud
  • Operations Managers overseeing customer service operations and analytics


Learning Objectives - What you will Learn in this Oracle Service Cloud (RightNow) Analytics?

Introduction to Learning Outcomes

Gain in-depth expertise in Oracle Service Cloud Analytics to create, modify, and manage comprehensive reports, ensuring insightful customer service data analysis and decision-making support.

Learning Objectives and Outcomes

  • Understand the foundational concepts of Oracle Service Cloud Analytics and its role in data-driven customer service.
  • Navigate confidently within the Reports Explorer and utilize various methods to locate and execute existing reports.
  • Acquire the skills to publish and schedule reports, facilitating automated data dissemination and timely insights.
  • Learn to plan and construct custom reports tailored to specific organizational needs, including defining expressions, columns, and filters.
  • Apply functions and variables to manipulate data effectively and understand the significance of rollups and slicing in data aggregation.
  • Create dynamic cross-tab reports to analyze complex data sets and reveal multidimensional insights.
  • Implement drilldowns and link reports to enhance user interaction and data exploration capabilities.
  • Master report relationships using inner and outer joins, and leverage the Report Analyzer for performance optimization.
  • Manage report lifecycle through exports and imports, ensuring the transferability and maintenance of reporting assets.
  • Design intuitive dashboards with customized highlights, data exceptions, conditional formatting, and visual elements like charts and images for engaging data presentation.