Oracle Service Cloud (RightNow) Analytics

Oracle Service Cloud (RightNow) Analytics Certification Training Course Overview

This Oracle Service Cloud (RightNow) Analytics coaching starts with the fundamentals of running, finding, business and planning reports. professional Oracle University instructors can then teach you the way to make new custom reports and modify existing reports.

This course is acceptable for Oracle Cloud deployments.

Learn To:

  • Work with analytics tools.
  • Apply advanced techniques to extract essential information.
  • Create custom reports and dashboards.
  • Add options like filters, drilldowns, highlights and styling.
  • Use functions, variables, joins and also the report analyser

Benefits to You

By finance during this course, you may develop a deeper understanding of the way to leverage Oracle Service Cloud (RightNow) Analytics to profit your business. Get active apply operating with analytics tools which will offer you necessary unjust insights.

Audience:

  • Administrator
  • Analyst
  • Cloud Administrator
  • Developer
  • Implementer

 

Oracle Service Cloud (RightNow) Analytics (16 Hours) Download Course Contents

Live Virtual Classroom Fee For Both Group Training & 1-on-1 Training On Request
Group Training Date On Request
1-on-1 Training (GTR)
4 Hours
8 Hours
Week Days
Week End

Start Time : At any time

12 AM
12 PM

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Course Modules

Module 1: Fundamentals
  • Oracle Service Cloud Analytics overview
  • Navigation and the Reports Explorer
  • Finding reports
  • Using reports
  • Publishing and scheduling reports
Module 2: Creating and Modifying Reports
  • Planning reports
  • Expressions, column definitions, and filters
  • Functions and variables
  • Rollups and slicing
  • Cross tabs
Module 3: Creating and Modifying Reports
  • Drilldowns
  • Linking reports
  • Inner and outer joins
  • Using the Report Analyzer
  • Exports and imports
  • Dashboards
Module 4: Look and feel
  • Highlights, data exceptions, and conditional formatting
  • Styles, fonts, layouts, and colors
  • Charts and images
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Course Prerequisites
  • Basic Computer Knowledge.

After completion of this course, you may learn following topics:

Fundamentals

  • Oracle Service Cloud Analytics summary
  • Navigation and also the Reports individual
  • Finding reports
  • Using reports
  • Publishing and planning reports

Creating and Modifying Reports

  • Planning reports
  • Expressions, column definitions, and filters
  • Functions and variables
  • Rollups and slicing
  • Cross tabs

Enhancing Report practicality

  • Drilldowns
  • Linking reports
  • Inner and outer joins
  • Using the Report analyser
  • Exports and imports
  • Dashboards

Look and feel

  • Highlights, information exceptions, and conditional format
  • Styles, fonts, layouts, and colors
  • Charts and pictures