Oracle Service Cloud (RightNow) Administration


Oracle Service Cloud Overview

This Oracle Service Cloud (RightNow) Administration preparing is a five-day, hands-on course that shows you how to execute the fundamental managerial elements of Oracle Service Cloud, a useful asset intended to help drive positive client communications. Figure out how to convey unrivaled encounters all through the client lifecycle, which is basic for manageable upper hand, client faithfulness and income.

Learn To :

  • Customize menus and fields to meet your special business needs.
  • Understand client care through the Customer Portal utilizing Chat and Incident taking care of
  • Setup and experience the Browser User Interface for key specialist capacities
  • Customize active application-created informing.
  • Create dynamic custom workspaces for any job to assist staff with working all the more effectively.
  • Create Guided Assistance and Agent contents to help clients and specialists
  • Create business decides that computerize and institutionalize forms over your association.
  • Administer Community Discussions

Benefits to You :

By taking this course, you'll leave with a major comprehension of how to use this arrangement. You'll get an opportunity to rehearse introductory arrangement undertakings, while investigate center functionalities that will assist you with upgrading and keep up your framework. Moreover, you'll realize how to take your execution to the following level through improving client self-administration, giving specialist help, and arranging associations.

Audience :

  • Administrator
  • Analyst
  • Implementer

 

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Oracle Training Course schedule & Prices

Course Details Schedule
Live Virtual Classroom (Instructor-Led)
Duration : 5 Days (10 Days for 4 Hours/Day)
Fee : On Request
9 AM - 5 PM (Flexible Time Slots for 4 hours option)




Client's Location
As per mutual convenience
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
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Course Prerequisites
  • No formal pre-requisites for this course.

After completion of this course, you will learn following topics :

 

UI and center article basics

  • Oracle Service Cloud application review
  • Agent Desktop and Browser User Interface
  • Exploring Incidents
  • Customer Portal

 

Beginning Setup

  • Navigation sets, profiles, consents, and lines
  • Staff records, gatherings, and passwords
  • Customizable menus and qualities
  • Configuration Settings
  • Products, Categories and Dispositions
  • Incident Queues
  • Implementation Planning and Upgrades Overview

 

Computerization usefulness and Assistance

  • Business rules (states, capacities, factors, conditions, articulations, and activities)
  • Workspaces (showing and altering records)
  • Workspace rules and triggers (progressively modify show, conduct, and qualities)
  • Workflows
  • Agent Scripts
  • Guided Assistance

 

Information Foundation

  • Answers
  • Knowledge Management and Tuning

 

Client and Agent Interactions

  • Message bases, message formats, warnings, messages, and following
  • Surveys and results
  • Chat
  • Mail and Mailboxes
  • Community Self Service
  • Advanced Routing for Chat and Incidents

 

Prologue to Analytics

  • Standard Reports
  • Custom Reports