Oracle Service Cloud (RightNow) Administration Course Overview

This Oracle Service Cloud (RightNow) Administration preparing is a five-day, hands-on course that shows you how to execute the fundamental managerial elements of Oracle Service Cloud, a useful asset intended to help drive positive client communications. Figure out how to convey unrivaled encounters all through the client lifecycle, which is basic for manageable upper hand, client faithfulness and income.

Learn To :

  • Customize menus and fields to meet your special business needs.
  • Understand client care through the Customer Portal utilizing Chat and Incident taking care of
  • Setup and experience the Browser User Interface for key specialist capacities
  • Customize active application-created informing.
  • Create dynamic custom workspaces for any job to assist staff with working all the more effectively.
  • Create Guided Assistance and Agent contents to help clients and specialists
  • Create business decides that computerize and institutionalize forms over your association.
  • Administer Community Discussions

Benefits to You :

By taking this course, you'll leave with a major comprehension of how to use this arrangement. You'll get an opportunity to rehearse introductory arrangement undertakings, while investigate center functionalities that will assist you with upgrading and keep up your framework. Moreover, you'll realize how to take your execution to the following level through improving client self-administration, giving specialist help, and arranging associations.

Audience :

  • Administrator
  • Analyst
  • Implementer

 

This is a Rare Course and it can be take up to 3 weeks to arrange the training.

  • 1. Do you have limited Window for training?
  • 2. Can you only spend 4-hours per day?
  • 3. Do you want to start training immediately?
  • If your answer is yes to any one of the above, you need 1-on-1- Training
The 1-on-1 Advantage
Methodology
Flexible Dates
4-Hour Sessions
  • View video
  • The course will be free if we are not able to start within 7 days of booking.
  • Only applicable for courses on which this logo appears.

Your will learn:

Module 1: User interface and core object fundamentals
  • Oracle Service Cloud application overview
  • Agent Desktop and Browser User Interface
  • Exploring Incidents
  • Customer Portal
  • Navigation sets, profiles, permissions, and queues
  • Staff accounts, groups, and passwords
  • Customizable menus and values
  • Configuration Settings
  • Products, Categories and Dispositions
  • Incident Queues
  • Implementation Planning and Upgrades Overview
  • Business rules (states, functions, variables, conditions, expressions, and actions)
  • Workspaces (displaying and editing records)
  • Workspace rules and triggers (dynamically adjust display, behavior, and values)
  • Workflows
  • Agent Scripts
  • Guided Assistance
  • Answers
  • Knowledge Management and Tuning
  • Message bases, message templates, notifications, emails, and tracking
  • Surveys and results
  • Chat
  • Mail and Mailboxes
  • Community Self Service
  • Advanced Routing for Chat and Incidents
  • Standard Reports
  • Custom Reports
Live Online Training (Duration : 40 Hours) Fee On Request
Group Training Date On Request
1-on-1 Training
4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
Classroom Training is available. Enquire for the fee Click
Ultra-Fast Track

If you can't spare 40 hours. We can offer you an Ultra-Fast Track for 20 hours

Course Prerequisites
  • Basic Computer Knowledge.

After completion of this course, you will learn following topics :

 

UI and center article basics

  • Oracle Service Cloud application review
  • Agent Desktop and Browser User Interface
  • Exploring Incidents
  • Customer Portal

 

Beginning Setup

  • Navigation sets, profiles, consents, and lines
  • Staff records, gatherings, and passwords
  • Customizable menus and qualities
  • Configuration Settings
  • Products, Categories and Dispositions
  • Incident Queues
  • Implementation Planning and Upgrades Overview

 

Computerization usefulness and Assistance

  • Business rules (states, capacities, factors, conditions, articulations, and activities)
  • Workspaces (showing and altering records)
  • Workspace rules and triggers (progressively modify show, conduct, and qualities)
  • Workflows
  • Agent Scripts
  • Guided Assistance

 

Information Foundation

  • Answers
  • Knowledge Management and Tuning

 

Client and Agent Interactions

  • Message bases, message formats, warnings, messages, and following
  • Surveys and results
  • Chat
  • Mail and Mailboxes
  • Community Self Service
  • Advanced Routing for Chat and Incidents

 

Prologue to Analytics

  • Standard Reports
  • Custom Reports

 

Request More Information

Add Name and Email Address of participant (If different from you)

FAQ's


Yes, fee excludes local taxes.
The Fee includes:
  • Official courseware
Yes, Koenig Solutions is a Oracle Learning Partner