Oracle Service Cloud (RightNow) Administration

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Oracle Service Cloud (RightNow) Administration Course Overview

This Oracle Service Cloud (RightNow) Administration preparing is a five-day, hands-on course that shows you how to execute the fundamental managerial elements of Oracle Service Cloud, a useful asset intended to help drive positive client communications. Figure out how to convey unrivaled encounters all through the client lifecycle, which is basic for manageable upper hand, client faithfulness and income.

Learn To :

  • Customize menus and fields to meet your special business needs.
  • Understand client care through the Customer Portal utilizing Chat and Incident taking care of
  • Setup and experience the Browser User Interface for key specialist capacities
  • Customize active application-created informing.
  • Create dynamic custom workspaces for any job to assist staff with working all the more effectively.
  • Create Guided Assistance and Agent contents to help clients and specialists
  • Create business decides that computerize and institutionalize forms over your association.
  • Administer Community Discussions

Benefits to You :

By taking this course, you'll leave with a major comprehension of how to use this arrangement. You'll get an opportunity to rehearse introductory arrangement undertakings, while investigate center functionalities that will assist you with upgrading and keep up your framework. Moreover, you'll realize how to take your execution to the following level through improving client self-administration, giving specialist help, and arranging associations.

Audience :

  • Administrator
  • Analyst
  • Implementer

 

This is a Rare Course and it can be take up to 3 weeks to arrange the training.

The 1-on-1 Advantage
Methodology
Flexible Dates
  • • Choose Start Date
  • • Reschedule After Booking
  • • Weekend / Evening Option
4-Hour Sessions
Certificate Insurance
2nd Shot Free
3,400+ Courses
Flexi
(Video Recording of Live Online)
Destination Training
Ultra Fast Track for Experienced IT Professionals
Comfort Track
When You Want To Take It Easy!

You will learn:

Module 1: User interface and core object fundamentals
  • Oracle Service Cloud application overview
  • Agent Desktop and Browser User Interface
  • Exploring Incidents
  • Customer Portal
  • Navigation sets, profiles, permissions, and queues
  • Staff accounts, groups, and passwords
  • Customizable menus and values
  • Configuration Settings
  • Products, Categories and Dispositions
  • Incident Queues
  • Implementation Planning and Upgrades Overview
  • Business rules (states, functions, variables, conditions, expressions, and actions)
  • Workspaces (displaying and editing records)
  • Workspace rules and triggers (dynamically adjust display, behavior, and values)
  • Workflows
  • Agent Scripts
  • Guided Assistance
  • Answers
  • Knowledge Management and Tuning
  • Message bases, message templates, notifications, emails, and tracking
  • Surveys and results
  • Chat
  • Mail and Mailboxes
  • Community Self Service
  • Advanced Routing for Chat and Incidents
  • Standard Reports
  • Custom Reports
Live Online Training (Duration : 40 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
Course Prerequisites
  • Basic Computer Knowledge.

After completion of this course, you will learn following topics :

 

UI and center article basics

  • Oracle Service Cloud application review
  • Agent Desktop and Browser User Interface
  • Exploring Incidents
  • Customer Portal

 

Beginning Setup

  • Navigation sets, profiles, consents, and lines
  • Staff records, gatherings, and passwords
  • Customizable menus and qualities
  • Configuration Settings
  • Products, Categories and Dispositions
  • Incident Queues
  • Implementation Planning and Upgrades Overview

 

Computerization usefulness and Assistance

  • Business rules (states, capacities, factors, conditions, articulations, and activities)
  • Workspaces (showing and altering records)
  • Workspace rules and triggers (progressively modify show, conduct, and qualities)
  • Workflows
  • Agent Scripts
  • Guided Assistance

 

Information Foundation

  • Answers
  • Knowledge Management and Tuning

 

Client and Agent Interactions

  • Message bases, message formats, warnings, messages, and following
  • Surveys and results
  • Chat
  • Mail and Mailboxes
  • Community Self Service
  • Advanced Routing for Chat and Incidents

 

Prologue to Analytics

  • Standard Reports
  • Custom Reports

 

Trending Technologies

 Cloud Computing
 Security
 Fundamentals
 Problem Solving
 Cloud Management
 Security Testing
 System Administration
 Project Management
 Technical
 DevOps

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