Oracle Service Cloud (RightNow) Administration Course Overview

This Oracle Service Cloud (RightNow) Administration preparing is a five-day, hands-on course that shows you how to execute the fundamental managerial elements of Oracle Service Cloud, a useful asset intended to help drive positive client communications. Figure out how to convey unrivaled encounters all through the client lifecycle, which is basic for manageable upper hand, client faithfulness and income.

Learn To :

  • Customize menus and fields to meet your special business needs.
  • Understand client care through the Customer Portal utilizing Chat and Incident taking care of
  • Setup and experience the Browser User Interface for key specialist capacities
  • Customize active application-created informing.
  • Create dynamic custom workspaces for any job to assist staff with working all the more effectively.
  • Create Guided Assistance and Agent contents to help clients and specialists
  • Create business decides that computerize and institutionalize forms over your association.
  • Administer Community Discussions

Benefits to You :

By taking this course, you'll leave with a major comprehension of how to use this arrangement. You'll get an opportunity to rehearse introductory arrangement undertakings, while investigate center functionalities that will assist you with upgrading and keep up your framework. Moreover, you'll realize how to take your execution to the following level through improving client self-administration, giving specialist help, and arranging associations.

Audience :

  • Administrator
  • Analyst
  • Implementer

 

This is a Rare Course and it can be take up to 3 weeks to arrange the training.

The 1-on-1 Advantage
Methodology
Flexible Dates
  • • Choose Start Date
  • • Reschedule After Booking
  • • Weekend / Evening Option
4-Hour Sessions

You will learn:

Module 1: User interface and core object fundamentals
  • Oracle Service Cloud application overview
  • Agent Desktop and Browser User Interface
  • Exploring Incidents
  • Customer Portal
  • Navigation sets, profiles, permissions, and queues
  • Staff accounts, groups, and passwords
  • Customizable menus and values
  • Configuration Settings
  • Products, Categories and Dispositions
  • Incident Queues
  • Implementation Planning and Upgrades Overview
  • Business rules (states, functions, variables, conditions, expressions, and actions)
  • Workspaces (displaying and editing records)
  • Workspace rules and triggers (dynamically adjust display, behavior, and values)
  • Workflows
  • Agent Scripts
  • Guided Assistance
  • Answers
  • Knowledge Management and Tuning
  • Message bases, message templates, notifications, emails, and tracking
  • Surveys and results
  • Chat
  • Mail and Mailboxes
  • Community Self Service
  • Advanced Routing for Chat and Incidents
  • Standard Reports
  • Custom Reports
Live Online Training (Duration : 40 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
Course Prerequisites
  • Basic Computer Knowledge.

After completion of this course, you will learn following topics :

 

UI and center article basics

  • Oracle Service Cloud application review
  • Agent Desktop and Browser User Interface
  • Exploring Incidents
  • Customer Portal

 

Beginning Setup

  • Navigation sets, profiles, consents, and lines
  • Staff records, gatherings, and passwords
  • Customizable menus and qualities
  • Configuration Settings
  • Products, Categories and Dispositions
  • Incident Queues
  • Implementation Planning and Upgrades Overview

 

Computerization usefulness and Assistance

  • Business rules (states, capacities, factors, conditions, articulations, and activities)
  • Workspaces (showing and altering records)
  • Workspace rules and triggers (progressively modify show, conduct, and qualities)
  • Workflows
  • Agent Scripts
  • Guided Assistance

 

Information Foundation

  • Answers
  • Knowledge Management and Tuning

 

Client and Agent Interactions

  • Message bases, message formats, warnings, messages, and following
  • Surveys and results
  • Chat
  • Mail and Mailboxes
  • Community Self Service
  • Advanced Routing for Chat and Incidents

 

Prologue to Analytics

  • Standard Reports
  • Custom Reports

 

Request More Information

Add Name and Email Address of participant (If different from you)

FAQ's


Yes, fee excludes local taxes.
Yes, we do.
The Fee includes:
  • Official courseware
Yes, Koenig Solutions is a Oracle Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1-on-1 you can select your own schedule, other students can be merged but you select the schedule. Choose 1-on-1 if published schedule do not meet your requirement. If you also want a private session, opt for 1-on-1 Public.
Yes.
No, it is not included.
In both, you choose the schedule. In public, other participants can join, Private other participants want to join.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, you can pay from the course page and flexi page.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen. It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however, it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes. You can access courseware for most vendors.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our @koenig-solutions.com email address.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the digital certificate post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Dubai, Goa, Delhi, Bangalore.
Yes you can request your customer experience manager for the same.
Yes of course. 100% refund if training not upto your satisfaction.

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages

Yes.

Others

Says our CEO-
“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.