Oracle Service Cloud Integration and Development

Overview

The class covers how to expand the Service Cloud object model (CCOM) and question language (ROQL) pertinent to all APIs before proceeding onward to explicit regions covering modifying the Customer Portal, incorporation utilizing SOAP and REST APIs, and broadening the Service Console by means of .NET include ins. The class is particular in plan and subsequently can be altered for private occasions to concentrate on zones of most noteworthy intrigue.

The point of the class is to empower the improvement group to start to expand Service Cloud adequately. The class utilizes shows and hands-on activities to unite systems. The class is for improvement individuals from the group and accept great information on object-situated systems and dialects. Key programming dialects utilized are PHP, JavaScript, Java and C#. Full arrangements are given so the class is additionally appropriate to the individuals who wish to increase a comprehension of these territories without essentially finishing all hands-on practices in detail.

Audience:

  • Application Developers
  • Implementation Consultant
  • System Analyst
  • System Architects

 

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Schedule & Prices
Course Details Schedule
Classroom Training*
Duration : 5 Days
Fee : Dubai : $ 2,600 Sydney : $ 3,000 London : $ 3,200 India : $ 1,700
March
02-06 (Delhi)
02-06 (london)
08-12 (Dubai)
09-13 (Bangalore)
09-13 (Birmingham)
09-13 (Brisbane)
09-13 (london)
09-13 (Manchester)
09-13 (Melbourne)
09-13 (Sydney)
16-20 (Chennai)
April
13-17 (Bangalore)
13-17 (Birmingham)
13-17 (Brisbane)
13-17 (London)
13-17 (Manchester)
13-17 (Melbourne)
13-17 (Sydney)
20-24 (Chennai)
May
11-15 (Birmingham)
11-15 (Brisbane)
11-15 (London)
11-15 (Manchester)
11-15 (Melbourne)
11-15 (Sydney)
18-22 (Chennai)
June
08-12 (Birmingham)
08-12 (Brisbane)
08-12 (London)
08-12 (Manchester)
08-12 (Melbourne)
08-12 (Sydney)
July
06-10 (Delhi)
06-10 (london)
12-16 (Dubai)
13-17 (Bangalore)
13-17 (london)
20-24 (Chennai)
November
02-06 (Delhi)
02-06 (london)
08-12 (Dubai)
09-13 (Bangalore)
09-13 (london)
16-20 (Chennai)
Instructor-Led Online Training
Duration : 5 Days
Fee : $ 1,700 (1-on-1)†
March
02-06
08-12
09-13
16-20
April
13-17
20-24
May
11-15
18-22
June
08-12
July
06-10
12-16
13-17
20-24
November
02-06
08-12
09-13
16-20

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Course Prerequisites

  • Oracle Service Cloud (Right Now) Analytics Ed 4.6 TOD
  • Covers regions which might be affected by advancement
  • Covers report examination which might be affected by advancement

 



After completion of this course, you will learn following topics: 

  • Custom Objects
  • Connect Common Object Model (CCOM)
  • Right Now Object Query Language (ROQL)
  • Customer Portal (CP) Basic Editing
  • Customer Portal Look and Feel
  • Customer Portal Standard and Syndicated Widgets
  • Customer Portal Custom Widgets
  • Customer Portal Models and Controllers
  • Customer Portal Building Widgets with Controller Logic
  • Connect Web Services for SOAP (CWSS)
  • Connect Web Services for SOAP Advanced
  • Connect REST API
  • Connect REST API Using in Code
  • Custom Processes
  • Hooks
  • Single Sign On (SSO)
  • Service Console (Desktop) Add-Ins Overview
  • Service Console Add-Ins Writing an Add-In
  • Mobile
  • Integration with External Systems
  • Accessibility Awareness
  • Security Risk Mitigation
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