Oracle Service Cloud Integration and Development

Oracle Service Cloud Integration and Development Certification Training Course Overview

The class covers how to expand the Service Cloud object model (CCOM) and question language (ROQL) pertinent to all APIs before proceeding onward to explicit regions covering modifying the Customer Portal, incorporation utilizing SOAP and REST APIs, and broadening the Service Console by means of .NET include ins. The class is particular in plan and subsequently can be altered for private occasions to concentrate on zones of most noteworthy intrigue.

The point of the class is to empower the improvement group to start to expand Service Cloud adequately. The class utilizes shows and hands-on activities to unite systems. The class is for improvement individuals from the group and accept great information on object-situated systems and dialects. Key programming dialects utilized are PHP, JavaScript, Java and C#. Full arrangements are given so the class is additionally appropriate to the individuals who wish to increase a comprehension of these territories without essentially finishing all hands-on practices in detail.

Audience:

  • Application Developers
  • Implementation Consultant
  • System Analyst
  • System Architects

 

Oracle Service Cloud Integration and Development (40 Hours) Download Course Contents

Live Virtual Classroom Fee For Both Group Training & 1-on-1 Training On Request
Group Training Date On Request
1-on-1 Training (GTR)
4 Hours
8 Hours
Week Days
Week End

Start Time : At any time

12 AM
12 PM

GTR=Guaranteed to Run
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
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Course Modules

Module 1: Custom Objects
  • Topic details are not available.
Module 2: Connect Common Object Model (CCOM)
  • Topic details are not available.
Module 3: RightNow Object Query Language (ROQL)
  • Topic details are not available.
Module 4: Customer Portal (CP) Basic Editing
  • Topic details are not available.
Module 5: Customer Portal Look and Feel
  • Topic details are not available.
Module 7: Customer Portal Custom Widgets
  • Topic details are not available.
Module 10: Connect Web Services for SOAP (CWSS)
  • Topic details are not available.
Module 12: Connect REST API
  • Topic details are not available.
Module 13: Connect REST API Using in Code
  • Topic details are not available.
Module 14: Custom Processes
  • Topic details are not available.
Module 15: Hooks
  • Topic details are not available.
Module 16: Single Sign On (SSO)
  • Topic details are not available.
Module 19: Mobile
  • Topic details are not available.
Module 20: Integration with External Systems
  • Topic details are not available.
Module 21: Accessibility Awareness
  • Topic details are not available.
Module 22: Security Risk Mitigation
  • Topic details are not available.
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Course Prerequisites
  • Oracle Service Cloud (Right Now) Analytics Ed 4.6 TOD
  • Covers regions which might be affected by advancement
  • Covers report examination which might be affected by advancement

 

After completion of this course, you will learn following topics: 

  • Custom Objects
  • Connect Common Object Model (CCOM)
  • Right Now Object Query Language (ROQL)
  • Customer Portal (CP) Basic Editing
  • Customer Portal Look and Feel
  • Customer Portal Standard and Syndicated Widgets
  • Customer Portal Custom Widgets
  • Customer Portal Models and Controllers
  • Customer Portal Building Widgets with Controller Logic
  • Connect Web Services for SOAP (CWSS)
  • Connect Web Services for SOAP Advanced
  • Connect REST API
  • Connect REST API Using in Code
  • Custom Processes
  • Hooks
  • Single Sign On (SSO)
  • Service Console (Desktop) Add-Ins Overview
  • Service Console Add-Ins Writing an Add-In
  • Mobile
  • Integration with External Systems
  • Accessibility Awareness
  • Security Risk Mitigation