Oracle Service Cloud Integration and Development Course Overview

Oracle Service Cloud Integration and Development Course Overview

The Oracle Service Cloud Integration and Development course is designed to provide learners with in-depth knowledge and skills to customize and integrate Oracle Service Cloud solutions. By exploring the platform's extensive capabilities, participants will learn how to tailor the service to meet specific business requirements, improve customer experiences, and streamline operations.

Throughout the course, learners will delve into Custom Objects, Connect Common Object Model (CCOM), and the RightNow Object Query Language (ROQL) to manage data effectively. They will also gain proficiency in Customer Portal (CP) Basic Editing, enhancing the Look and Feel of the portal, and creating both standard and Custom Widgets. In addition, the course covers Connect Web Services for SOAP (CWSS), Connect REST API, and Mobile integrations, as well as Single Sign-On (SSO) processes.

By mastering these areas, participants will be equipped to develop robust integrations with external systems, create Custom Processes, and implement Service Console Add-Ins. The course also emphasizes Accessibility Awareness and Security Risk Mitigation to ensure solutions are inclusive and secure. Upon completion, learners will be empowered to elevate their organization's Oracle Service Cloud platform to new heights of efficiency and customization.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.

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  • Live Online Training (Duration : 40 Hours)
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  • Live Online Training (Duration : 40 Hours)
  • Per Participant

♱ Excluding VAT/GST

Classroom Training price is on request

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Course Prerequisites

To successfully undertake the Oracle Service Cloud Integration and Development course, it is essential for participants to have a foundational understanding of the following concepts and skills:


  • Basic understanding of CRM (Customer Relationship Management) principles and why organizations use CRM platforms.
  • Familiarity with the Oracle Service Cloud (RightNow) user interface and navigation.
  • Knowledge of basic computer programming concepts and principles.
  • Experience with web development technologies, including HTML, CSS, and JavaScript.
  • Understanding of web services and APIs, particularly RESTful and SOAP protocols.
  • Familiarity with database concepts and experience with SQL, specifically the ability to write and understand queries.
  • Basic knowledge of software development life cycles and methodologies.
  • An analytical mindset and problem-solving skills.

Please note that while prior experience with Oracle Service Cloud is beneficial, it is not strictly mandatory. The course is designed to take you through the necessary concepts of Oracle Service Cloud Integration and Development, assuming that you have a general background in IT and an eagerness to learn.


Target Audience for Oracle Service Cloud Integration and Development

The Oracle Service Cloud Integration and Development course equips IT professionals to enhance customer service capabilities using Oracle’s platform.


  • IT Consultants specializing in CRM solutions


  • Oracle Service Cloud Developers


  • Technical Support Engineers


  • System Integrators


  • Application Developers


  • CRM System Administrators


  • Software Engineers looking to integrate Oracle Service Cloud into existing infrastructures


  • Project Managers overseeing Oracle Service Cloud deployments


  • Customer Experience (CX) Professionals


  • Technical Architects designing customer service solutions


  • Business Analysts seeking to understand Oracle Service Cloud functionality


  • IT Managers responsible for customer service platforms


  • Technical Staff at companies using or planning to use Oracle Service Cloud


  • Professionals aiming to learn about customer portal customization and integration


  • Security Specialists focusing on CRM systems


  • Accessibility Specialists ensuring inclusive customer service platforms


  • Quality Assurance Engineers testing Oracle Service Cloud integrations




Learning Objectives - What you will Learn in this Oracle Service Cloud Integration and Development?

  1. The Oracle Service Cloud Integration and Development course equips learners with the expertise to customize, integrate, and develop solutions within the Oracle Service Cloud platform.

  2. Learning Objectives and Outcomes:

  • Understand and implement custom objects to extend Oracle Service Cloud functionality.
  • Utilize the Connect Common Object Model (CCOM) to access and manipulate service cloud data.
  • Write efficient queries using RightNow Object Query Language (ROQL) to retrieve specific data sets.
  • Perform basic editing of the Customer Portal (CP) while adhering to best practices.
  • Customize the look and feel of the Customer Portal to enhance user experience.
  • Implement and modify standard and syndicated widgets in the Customer Portal.
  • Develop custom widgets for the Customer Portal to meet specific business requirements.
  • Utilize Customer Portal models and controllers to manage data flow and business logic.
  • Build advanced widgets with controller logic for dynamic Customer Portal functionality.
  • Integrate Oracle Service Cloud with external systems using Connect Web Services for SOAP (CWSS), REST API, and understand the principles of Single Sign-On (SSO).