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The Oracle Service Cloud Integration and Development course is designed to provide learners with in-depth knowledge and skills to customize and integrate Oracle Service Cloud solutions. By exploring the platform's extensive capabilities, participants will learn how to tailor the service to meet specific business requirements, improve customer experiences, and streamline operations.
Throughout the course, learners will delve into Custom Objects, Connect Common Object Model (CCOM), and the RightNow Object Query Language (ROQL) to manage data effectively. They will also gain proficiency in Customer Portal (CP) Basic Editing, enhancing the Look and Feel of the portal, and creating both standard and Custom Widgets. In addition, the course covers Connect Web Services for SOAP (CWSS), Connect REST API, and Mobile integrations, as well as Single Sign-On (SSO) processes.
By mastering these areas, participants will be equipped to develop robust integrations with external systems, create Custom Processes, and implement Service Console Add-Ins. The course also emphasizes Accessibility Awareness and Security Risk Mitigation to ensure solutions are inclusive and secure. Upon completion, learners will be empowered to elevate their organization's Oracle Service Cloud platform to new heights of efficiency and customization.
This is a Rare Course and it can be take up to 3 weeks to arrange the training.
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♱ Excluding VAT/GST
Classroom Training price is on request
♱ Excluding VAT/GST
Classroom Training price is on request
To successfully undertake the Oracle Service Cloud Integration and Development course, it is essential for participants to have a foundational understanding of the following concepts and skills:
Please note that while prior experience with Oracle Service Cloud is beneficial, it is not strictly mandatory. The course is designed to take you through the necessary concepts of Oracle Service Cloud Integration and Development, assuming that you have a general background in IT and an eagerness to learn.
The Oracle Service Cloud Integration and Development course equips IT professionals to enhance customer service capabilities using Oracle’s platform.
IT Consultants specializing in CRM solutions
Oracle Service Cloud Developers
Technical Support Engineers
System Integrators
Application Developers
CRM System Administrators
Software Engineers looking to integrate Oracle Service Cloud into existing infrastructures
Project Managers overseeing Oracle Service Cloud deployments
Customer Experience (CX) Professionals
Technical Architects designing customer service solutions
Business Analysts seeking to understand Oracle Service Cloud functionality
IT Managers responsible for customer service platforms
Technical Staff at companies using or planning to use Oracle Service Cloud
Professionals aiming to learn about customer portal customization and integration
Security Specialists focusing on CRM systems
Accessibility Specialists ensuring inclusive customer service platforms
Quality Assurance Engineers testing Oracle Service Cloud integrations
The Oracle Service Cloud Integration and Development course equips learners with the expertise to customize, integrate, and develop solutions within the Oracle Service Cloud platform.
Learning Objectives and Outcomes: