Microsoft Lync 2013 Depth Support Engineer Training & Certification Courses
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Overview

This training takes support engineers beyond design and deployment to troubleshooting Microsoft Lync Server 2013. You will review Lync Server architecture from the perspective of a Depth Support Engineer in society to support customers with Lync Server service issues. The division provides a toolkit for the Depth Support Engineer, which includes Microsoft and third-party tools available for troubleshooting Lync Server. You will use a variety of these instruments and resources to troubleshoot real-world scenarios related to Enterprise Voice, conferencing, application sharing, IM, and Presence. Other hands-on labs, you will derive, articulate, and implement solutions to trouble tickets for common Lync Server issues and practice walking a typical customer through a resolution.

Audience: Support professionals who want to attain the troubleshooting skills required to become a Depth Support Engineer.

Need more info ? Email info@koenig-solutions.com  or   Enquire now!

Schedule & Prices

Delivery Mode Location Course Duration Fees  Schedule
Instructor-Led Online Training (1-on-1) Client's Home/Office5 Days $ 3,080 As per mutual convenience (4-Hours Evenings & Weekends Possible
Classroom Training * Dubai 5 Days $ 3,360 On Request
Fly-Me-a-Trainer Client's Location5 Days On Request As per mutual convenience
Need more clarity on schedule and prices? Email info@koenig-solutions.com  or   Enquire now!

Course Content / Exam(s)

Schedule for Microsoft Lync 2013 Depth Support Engineer

Course Name Duration (days)
Microsoft Lync 2013 Depth Support Engineer5

Course Prerequisites

  • Knowledge of SQL Server
  • Knowledge of VoIP technologies including SIP
  • Knowledge of formal troubleshooting methodology
  • Knowledge of DNS, PKI and Digital Certificates

Need more info ? Email info@koenig-solutions.com  or   Chat with the Experts Now

Microsoft Lync 2013 Depth Support Engineer Benefits

Upon Completion of this Course, you will accomplish following:-

  • Effectively troubleshoot the Lync Server system with an understanding of architectural dependencies
  • Identify the most effective tool to test and troubleshoot a Lync Server 2013 infrastructure in various funding scenarios
  • Troubleshoot Lync authentication, Persistent Chat, Presence, and Address Book issues for national users
  • Troubleshoot federation and remote connectivity issues related to firewall, reverse proxy, and Edge Server configurations
  • Troubleshoot Enterprise Voice, including shape, call setup and teardown, and link to external telephony systems
  • Troubleshoot voice call quality and bandwidth issues
  • Troubleshoot integration issues with Exchange and SharePoint
  • Troubleshoot Lync Server HA / DR issues.

Give an edge to your career with Microsoft certification training courses. Students can join the classes for Microsoft Lync 2013 Depth Support Engineer Certification Training Courses at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.

Need more info ? Email info@koenig-solutions.com  or   Enquire now!