Microsoft Dynamics 365 Sales Quiz Questions and Answers
Which data source is used within the context of CRM?
Answer :
Sql Server
What can you perform as part of the solution?
Answer :
All of the above
A company needs visibility into the frequency, number, and types of calls they receive at their customer support center. You need to recommend a solution for the company. What should you recommend?
Answer :
Customer Service Insights
You are a sales manager who has a large sales team. You want to track when you lose sales to your competitors. Which activity allows you to track your competitors about a lost opportunity?
Answer :
Resolution activities
With which type of database can Relationship Assistant integrate for salespeople to better manage their business relationships?
Answer :
Exchange
You need to identify the default sales business process flow. What should you identify?
Answer :
Qualify, develop, propose, close
You need to provide a report that displays information from Dynamics CRM and another cloud application. What should you use?
Answer :
Microsoft Power BI
One of your top-selling products is now available in multiple colors. What should you do to make the color choices available to sales representatives for use in quotes and orders?
Answer :
Add a property option set item
You have just created a goal for a salesperson that will track the total revenue generated by their opportunities for the year. Which field would likely be used for tracking the data considered in progress?
Answer :
Est. Revenue
You are a sales professional for an insurance company. You have been working with a potential customer identified in Microsoft Dynamics 365 as an Opportunity. That customer has just signed a coverage agreement. How should you now modify the status of the designated Opportunity record?
