Microsoft Dynamics 365 for Field Service Training & Certification Courses
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Overview

Microsoft Dynamics 365 for Field Service Training Course will help you to learn a complete field service management solution, such as service locations, customer assets, preventative maintenance, work order management, resource management, product inventory, scheduling and dispatch, mobility, collaboration, customer billing, and analytics.

In this course, you will also learn the following:

  • Optimizing your service schedule with efficient routing, resource skill matching, and reducing travel time.
  • Increasing first-time fix rates and on-time delivery performance.
  • Enhancing real-time communication and collaboration between customer service, dispatch, field agents, and customers.

Key Features:

  • Case integration with Customer Assets and Agreements
  • Complaint, Cause & Solution codes
  • Improved Case to Work Order integration
  • Customer Asset auto-numbering based on Asset Type & Asset Group
  • Customer Asset Warranty
  • Customer Asset Structure Designer
  • Customer Asset Templates & Designer
  • Customer Asset Properties
  • Customer Asset Address
  • Warranty Work Order integration
  • Customer Asset Address Work Order integration
  • Agreement Customer Asset Relation
  • Agreement Coverage
  • Coverage Work Order integration

This course prepares you for Exam MB2-718. Download course contents.

Need more info ? Email info@koenig-solutions.com  or   Enquire now!

Schedule & Prices

Delivery Mode Location Course Duration Fees Schedule
Instructor-Led Online Training (1-on-1) Client's Home/Office1 Days $ 1,200 As per mutual convenience (4-Hours Evenings & Weekends Possible
Classroom Training * Dubai 1 Days $ 1,320
21-21 Jul 2019,
25-25 Aug 2019,
22 Sep -22 Sep 2019
Delhi, Bangalore, Dehradun (Rishikesh), Goa, Shimla, Chennai 1 Days $ 945
15 Jul 2019,
22 Jul 2019 ,
5 Aug 2019,
13 Aug 2019,
2 Sep 2019 ,
3 Sep 2019,
11 Sep 2019,
12 Sep 2019 ,
3 Oct 2019,
7 Oct 2019 (2 Seat Left) ,
9 Oct 2019 (2 Seat Left)
Fly-Me-a-Trainer Client's Location1 Days On Request As per mutual convenience

Microsoft Dynamics 365 for Field Service Benefits

Upon Completion of this Course, you will accomplish following:-

  • Enhance business operations
  • Improved visibility in Case Management of customer's Installed Base and Agreements
  • Ability to setup the general Warranty Terms of your company, which can be applied to Customer Assets automatically
  • Automatic detection of Warranty in Work Orders
  • Ability to create Customer Asset structures via drag & drop in designer
  • Ability to define a Customer Asset specific address
  • Improved integration between Customer Assets and Agreements
  • Ability to setup the general Coverage Terms of your company, which can be applied to Agreements automatically
  • Automatic detection of Agreement Coverage in Work Orders
  • Improved efficiency on Work Order completion and posting
Need more info ? Email info@koenig-solutions.com  or   Enquire now!
Delhi
Bangalore (Bengaluru)
Goa
Shimla (Himalayas)
Chennai
Dehradun
Dubai
USA Singapore
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