Microsoft Dynamics 365 for Field Service


Microsoft Dynamics 365 for Field Service Training Course will help you to learn a complete field service management solution, such as service locations, customer assets, preventative maintenance, work order management, resource management, product inventory, scheduling and dispatch, mobility, collaboration, customer billing, and analytics.

In this course, you will also learn the following:

  • Optimizing your service schedule with efficient routing, resource skill matching, and reducing travel time.
  • Increasing first-time fix rates and on-time delivery performance.
  • Enhancing real-time communication and collaboration between customer service, dispatch, field agents, and customers.

Key Features:

  • Case integration with Customer Assets and Agreements
  • Complaint, Cause & Solution codes
  • Improved Case to Work Order integration
  • Customer Asset auto-numbering based on Asset Type & Asset Group
  • Customer Asset Warranty
  • Customer Asset Structure Designer
  • Customer Asset Templates & Designer
  • Customer Asset Properties
  • Customer Asset Address
  • Warranty Work Order integration
  • Customer Asset Address Work Order integration
  • Agreement Customer Asset Relation
  • Agreement Coverage
  • Coverage Work Order integration
This course prepares you for Exam MB2-718. Download Course Contents
Schedule & Prices
Course Details Schedule
Classroom Training*
Duration : 1 Day
Fee :  London: £4,500, Dubai : $1,320 , India : $945

Instructor-Led Online Training
Duration : 1 Day
Fee :  $1,200

Duration : 1 Day
Fee : On Request
Client's Location
As per mutual convenience

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Upon Completion of this Course, you will accomplish following:-

  • Enhance business operations
  • Improved visibility in Case Management of customer's Installed Base and Agreements
  • Ability to setup the general Warranty Terms of your company, which can be applied to Customer Assets automatically
  • Automatic detection of Warranty in Work Orders
  • Ability to create Customer Asset structures via drag & drop in designer
  • Ability to define a Customer Asset specific address
  • Improved integration between Customer Assets and Agreements
  • Ability to setup the general Coverage Terms of your company, which can be applied to Agreements automatically
  • Automatic detection of Agreement Coverage in Work Orders
  • Improved efficiency on Work Order completion and posting