Microsoft Dynamics 365 for Customer Service Training & Certification Courses
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Overview

The Microsoft Dynamics 365 for Customer Service training and certification course will give you a detailed overview of customer services like agent enablement, service intelligence, the voice of customer and field services.

Who should do Microsoft Dynamics 365 for Customer Service training?

  • Customer Service Representatives
  • Customer Service Managers
  • Consultant
Need more info ? Email info@koenig-solutions.com  or   Enquire now!

Microsoft Dynamics 365 for Customer Service consist of following courses

Course # Course Name Exam # Duration (days)
CRMV9U Agent Enablement in Microsoft Dynamics 365 for Customer Service (Download Content)MB2-7181
CRMV9U Service Intelligence in Microsoft Dynamics 365 for Customer Service (Download Content)MB2-7181
CRMV9U Voice of the Customer in Microsoft Dynamics 365 for Customer Service (Download Content)MB2-7181
CRMV9U Unified Service Desk in Microsoft Dynamics 365 for Customer Service (Download Content)MB2-7181
CRMV9U Microsoft Dynamics 365 for Field Service (Download Content)MB2-7181
Total 5
Delivery Mode Location Course Duration Fees Schedule
Instructor-Led Online Training (1-on-1) Client's Home/Office5 Days $ 6,000 As per mutual convenience (4-Hours Evenings & Weekends Possible
Classroom Training * Dubai 5 Days $ 6,600 On Request
Delhi, Bangalore, Dehradun (Rishikesh), Goa, Shimla, Chennai 5 Days $ 4,725 On Request
Fly-Me-a-Trainer Client's Location5 Days On Request As per mutual convenience

Microsoft Dynamics 365 for Customer Service Benefits

On completion of this training, you will know:

  • Agent Enablement in Microsoft Dynamics 365 for Customer Service
  • Service Intelligence in Microsoft Dynamics 365 for Customer Service
  • Voice of the Customer in Microsoft Dynamics 365 for Customer Service
  • Unified Service Desk in Microsoft Dynamics 365 for Customer Service
  • Microsoft Dynamics 365 for Field Service
Need more info ? Email info@koenig-solutions.com  or   Enquire now!

Student Feedback

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training?

Student Name Country Month Feedback
A Meera India Dec-2018 A1 Ridhima has shown an excellent level of energy which stayed constant through out the training. She explained/clarified all our questions with due diligence and patience. we have a good foundation and better understanding of our process through this training now.
Delhi
Bangalore (Bengaluru)
Goa
Shimla (Himalayas)
Chennai
Dehradun
Dubai
USA Singapore
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