Microsoft Dynamics 365 for Customer Service Consultant

Overview


The Microsoft Dynamics 365 for Customer Service Consultant training and certification course will give you a detailed overview of customer services like managing case, knowledge base, SLA and visualizations.
 

Who should do Microsoft Dynamics 365 for Customer Consultant Service training? 

  • Customer Service Representatives
  • Customer Service Managers
  • Consultant

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Schedule & Prices
Course Details Schedule
Classroom Training*
Duration : 2 Days
Fee :  London: £4,500, Dubai : $1,740 , India : $1,260


December
02-03 (Delhi)
02-03 (London)
08-09 (Dubai)
09-10 (Bangalore)
09-10 (London)
16-17 (Chennai)
January
06-07 (Delhi)
06-07 (London)
12-13 (Dubai)
13-14 (Bangalore)
13-14 (London)
20-21 (Chennai)
February
10-11 (Bangalore)
Instructor-Led Online Training
Duration : 2 Days
Fee :  $1,200


December
02-03
08-09
09-10
16-17
January
06-07
12-13
13-14
20-21
February
10-11
Fly-Me-a-Trainer
Duration : 2 Days
Fee : On Request
Client's Location
As per mutual convenience

On completion of this training, you will know:

  •     Configure Service Management settings
  •     Create and configure customer service visualizations
  •     Create and manage case
  •     Create and manage the knowledge base
  •     Create and manage entitlements and SLA
  •     Configure Voice of the Customer