Microsoft Dynamics 365 for Customer Service Consultant Training & Certification Courses
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Overview

The Microsoft Dynamics 365 for Customer Service Consultant training and certification course will give you a detailed overview of customer services like managing case, knowledge base, SLA and visualizations.
 

Who should do Microsoft Dynamics 365 for Customer Consultant Service training? 

  • Customer Service Representatives
  • Customer Service Managers
  • Consultant
Download course contents.
Need more info ? Email info@koenig-solutions.com  or   Enquire now!

Schedule & Prices

Delivery Mode Location Course Duration Fees Schedule
Instructor-Led Online Training (1-on-1) Client's Home/Office2 Days $ 1,200 As per mutual convenience (4-Hours Evenings & Weekends Possible
Classroom Training * Dubai 2 Days $ 1,740
21-22 Jul 2019,
25 Aug -26 Aug 2019,
22 Sep -23 Sep 2019
Delhi, Bangalore, Dehradun (Rishikesh), Goa, Shimla, Chennai 2 Days $ 1,260
1 Jul -2 Jul 2019,
8 Jul -9 Jul 2019,
15 Jul -16 Jul 2019,
29 Jul -30 Jul 2019,
5 Aug -6 Aug 2019,
13 Aug -14 Aug 2019,
3 Sep -4 Sep 2019,
11 Sep -12 Sep 2019,
12 Sep -13 Sep 2019
Fly-Me-a-Trainer Client's Location2 Days On Request As per mutual convenience

Microsoft Dynamics 365 for Customer Service Consultant Benefits

On completion of this training, you will know:

  • Configure Service Management settings
  • Create and configure customer service visualizations
  • Create and manage case
  • Create and manage the knowledge base
  • Create and manage entitlements and SLA
  • Configure Voice of the Customer
Need more info ? Email info@koenig-solutions.com  or   Enquire now!
Delhi
Bangalore (Bengaluru)
Goa
Shimla (Himalayas)
Chennai
Dehradun
Dubai
USA Singapore
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