Microsoft Dynamics 365 Applications (CRM) Training & Certification Courses
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Applications in Microsoft Dynamics 365 (CRM) mainly focus on basic concept of Dynamics 365, Sales and Service Module. This training program focuses on the key methodologies of working with Customers, including Sales Process cycle and cost-effective resolution of service issues and complaints. Applications in Microsoft Dynamics 365 accelerates digital transformation to meet the changing needs of customers and capture the new business opportunities of tomorrow.

Audience: It is intended for individuals who plan to implement, deploy, use, maintain, consult or support Microsoft Dynamics CRM in their organization.

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Microsoft Dynamics 365 Applications (CRM) consist of following courses

Course # Course Name Exam # Duration (days)
CRMV9U Introduction to Dynamics 365 (Download Content)MB2-7171
CRMV9U Relationship Management in Microsoft Dynamics 365 for Sales (Download Content)MB2-7172
CRMV9U Agent Enablement in Microsoft Dynamics 365 for Customer Service (Download Content)MB2-7181
CRMV9U Service Intelligence in Microsoft Dynamics 365 for Customer Service (Download Content)MB2-7181
CRMV9U Voice of the Customer in Microsoft Dynamics 365 for Customer Service (Download Content)MB2-7181
CRMV9U Sales Management in Dynamics 365 (Download Content)MB2-7172
CRMV9U Unified Service Desk in Microsoft Dynamics 365 for Customer Service (Download Content)MB2-7181
CRMV9U Microsoft Dynamics 365 for Field Service (Download Content)MB2-7181
Total 10
Delivery Mode Location Course Duration Fees Schedule
Classroom Training * Delhi, Bangalore, Dehradun (Rishikesh), Goa, Shimla, Chennai Days $ 3,640 On Request

Course Prerequisites

  • Basic understanding of CRM

FREE Trial Class FREE pre-requisite Class FREE revision Class

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Microsoft Dynamics 365 Applications (CRM) Benefits

Upon Completion of this Course, you will accomplish following:-

  • Identify Customers who would benefit from Sales Management.
  • Types of Core Records and How to use types in Sales Management.
  • Determine how to work with leads and opportunities.
  • Features and Functionalities Related to Operation.
  • Introduction of Social Engagement.
  • Identify how to work Cases and Case Resolution Process
  • Working on Case Routing Rules and Service Dashboards
  • Create Personal and System charts for Service Management.

Give an edge to your career with Microsoft Dynamics certification training courses. Students can join the classes for Microsoft Dynamics 365 Applications (CRM) at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.

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Student Feedback

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training?

Student Name Country Month Feedback
Wadir Ekhlas Netherlands Jan-2019 A1 Megha is very skilled and kan answer all the questions. She can explain the important aspects very calm with a good helicopter view.
A Meera India Dec-2018 A1 Ridhima has shown an excellent level of energy which stayed constant through out the training. She explained/clarified all our questions with due diligence and patience. we have a good foundation and better understanding of our process through this training now.
Bangalore (Bengaluru)
Shimla (Himalayas)
USA Singapore
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