Microsoft Dynamics CRM 2016 Combo Training & Certification Course

  • Overview

    This combo course enhances the Customer Relationship Management skills of the students. The course focuses on the CRM introduction, sale, service features and modules along with CRM 2016 applications. Students will learn about the customization using CRM 2016. The course also focuses on processes, reporting and CRM extending.

    Course Objectives

    • Understand basic CRM features and functionality
    • Understand various CRM modules
    • Explain CRM service features
    • Describe CRM processes
    • Explain reporting in CRM 2016
    • Learn CRM extending

    Course Details / Exam(s)

    Schedule for Microsoft CRM 2016 Combo
    Course # Course Contents Exam# Exam Regular Track
    80715 Office 365 Integration with CRM MB2-713 MS Dynamics CRM 2016 Sales 2
    80727 Sales Management in CRM 2016 2
    80726 Customer Service in CRM 2016 MB2-714 MS Dynamics CRM 2016 Customer Service 2
    80729 Microsoft CRM 2016 Customization and configuration MB2-712 Microsoft Dynamics CRM 2016 Customization & Configuration 4
    - CRM 2016 Processes - - 2
    80867AE Reporting for End Users and Functional Consultants in Microsoft Dynamics CRM - - 2
    80868AE Reporting for Developers in Microsoft Dynamics CRM 2016 - - 2
    80848AE Extending Functionality in Microsoft Dynamics - - 2
    80849AE Developing Solutions in Microsoft Dynamics CRM 2016 - - 2
    Total 20
    • Basic Knowledge of CRM Concepts  and Programming Concepts
    Recommended Courses and Certification:
    Give an edge to your career with Microsoft Dynamics certification training courses. Students can join the classes for Microsoft Dynamics CRM 2016 Combo Training & Certification Course at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.
  • Students Reviews
    Jibrin  Wunti Koenig IT Training Student

    There is a saying "For every good student there must be an exceptional teacher" and I was lucky to have a consummate professional during my stay in Koenig Dubai Centre, thank you to my trainer. Thank...

    Read MoreJibrin WuntiNigeria
    Patrick  Ezimah Koenig IT Training Student

    I am Patrick from Nigeria working as a Programme Officer in Nigerian Airspace Management Agency in Nigeria. In ICT of this Agency, I am the Head of the Business Information System and so involved in...

    Read MorePatrick EzimahNigeria
    Abdul Wahid  Salehzada Koenig IT Training Student

    I am Abdul Wahid Salehzada from Kabul-Afghanistan. I have been to Delhi-India for first time in 2010 for attaining the MCPD Web Development training at Koenig Solutions and then 2011 for OCA and OCP...

    Read MoreAbdul Wahid SalehzadaAfghanistan
    Ngo Doan  Hai Ha Koenig IT Training Student

    My name is Ngo Doan Hai Ha from Vietnam. I feel very wonderful when I attended the Microsoft Dynamics AX 2012 Production course in Koenig Training Centre. Everything is very good (the trainer,...

    Read MoreNgo Doan Hai HaViet Nam
    Aki  Koenig IT Training Student

    Me, Guy from Finland who's leading Microsoft platform project at EUPOL (European Union Police Mission) in Afghanistan. My work background is from developer all various posts till architect before my...

    Read MoreAki Finland
    View All Testimonials
  • Schedule & Course Fees
    Classes will be conducted from 09:00 am - 05:00 pm at Your Local Time
    Price includes Courseware.
    For any Query or Custom Plan +1 877 226 2244
  • Enquire Now
    * Required Fields