Microsoft CRM 2016 Applications Training & Certification Courses
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Overview

Microsoft CRM 2016 Applications training course has been structured to train the sales professionals who intend to enhance their Customer Relationship Management skills. This Microsoft CRM certification course focuses on the CRM introduction, sales and service features and modules. The primary objective of the program is to improve the customer service along with the flow of sales process to provide cost-effective solution of the issues pertaining to the customer service and complaints.

Audience: This CRM course is highly recommended for relationship managers, sales managers, customer service managers, operations managers, executives, administrators and consultants.

Course Content / Exam(s)

Schedule for Microsoft CRM 2016 Applications

Course # Course Name Exam # Duration (days)
80715 Office 365 Integration with CRMMB2-7132
80727 Sales Management in CRM 2016MB2-7132
80726 Customer Service in CRM 2016MB2-7142
Total 6

Course Prerequisites

  • Basic understanding of CRM

Microsoft CRM 2016 Applications Benefits

Upon Completion of this Course, you will accomplish following:-

  • Identifying the benefits of sales management for the customers
  • Categorize the core record types and use them in sales management
  • Learn to work with the opportunities and leads
  • Introducing Social Engagement
  • Specify the Work Cases and understand the process of Case Resolution
  • Work on Service Dashboards and understand the rules of Case Routing
  • Learn to create System and Personal charts in the training
  • Use Power BI to create reports

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