Microsoft CRM 2016 Applications Training & Certification Courses
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Overview

Microsoft CRM 2016 Applications training course has been structured to train the sales professionals who intend to enhance their Customer Relationship Management skills. This Microsoft CRM certification course focuses on the CRM introduction, sales and service features and modules. The primary objective of the program is to improve the customer service along with the flow of sales process to provide cost-effective solution of the issues pertaining to the customer service and complaints.

Audience: This CRM course is highly recommended for relationship managers, sales managers, customer service managers, operations managers, executives, administrators and consultants.

Need more info ? Email info@koenig-solutions.com  or   Enquire now!

Schedule & Prices

Office 365 Integration with CRM

Delivery Mode Location Course Duration Fees  Schedule
Instructor-Led Online Training (1-on-1) Client's Home/Office2 Days $ 610 As per mutual convenience (4-Hours Evenings & Weekends Possible
Classroom Training * Delhi, Bangalore, Dehradun (Rishikesh), Goa, Shimla 2 Days $ 890 E 1-2 Oct 2018, 5-6 Nov 2018
Fly-Me-a-Trainer Client's Location2 Days On Request As per mutual convenience
* E = Exam included

Sales Management in CRM 2016

Delivery Mode Location Course Duration Fees  Schedule
Instructor-Led Online Training (1-on-1) Client's Home/Office2 Days $ 610 As per mutual convenience (4-Hours Evenings & Weekends Possible
Classroom Training * Delhi, Bangalore, Dehradun (Rishikesh), Goa, Shimla 2 Days $ 770 E 20-21 Aug 2018, 1-2 Oct 2018, 5-6 Nov 2018
Fly-Me-a-Trainer Client's Location2 Days On Request As per mutual convenience
* E = Exam included

Customer Service in CRM 2016

Delivery Mode Location Course Duration Fees  Schedule
Instructor-Led Online Training (1-on-1) Client's Home/Office2 Days $ 610 As per mutual convenience (4-Hours Evenings & Weekends Possible
Classroom Training * Delhi, Bangalore, Dehradun (Rishikesh), Goa, Shimla 2 Days $ 770 E 1-2 Oct 2018, 5-6 Nov 2018
Fly-Me-a-Trainer Client's Location2 Days On Request As per mutual convenience
* E = Exam included
Need more clarity on schedule and prices? Email info@koenig-solutions.com  or   Enquire now!

Course Content / Exam(s)

Schedule for Microsoft CRM 2016 Applications

Course # Course Name Exam # Duration (days)
CRM365U Office 365 Integration with CRMMB2-7132
CRM16U Sales Management in CRM 2016MB2-7132
CRM16U Customer Service in CRM 2016MB2-7142
Total 6

Course Prerequisites

  • Basic understanding of CRM

Need more info ? Email info@koenig-solutions.com  or   Chat with the Experts Now

Microsoft CRM 2016 Applications Benefits

Upon Completion of this Course, you will accomplish following:-

  • Identifying the benefits of sales management for the customers
  • Categorize the core record types and use them in sales management
  • Learn to work with the opportunities and leads
  • Introducing Social Engagement
  • Specify the Work Cases and understand the process of Case Resolution
  • Work on Service Dashboards and understand the rules of Case Routing
  • Learn to create System and Personal charts in the training
  • Use Power BI to create reports

Give an edge to your career with Microsoft Dynamics certification training courses. Students can join the classes for Microsoft CRM 2016 Applications at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.

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Need more info ? Email info@koenig-solutions.com  or   Enquire now!

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